Registration and Submission Review Manager

INTERESTED CANDIDATES MUST APPLY THROUGH OUR ONLINE SYSTEM HERE: https://careers.uoregon.edu/en-us/job/534689/registration-and-submission-review-services-manager

Application review begins November 14, 2024; open until filled.

In addition to salary, the University of Oregon offers a robust benefits package for eligible employees (including health insurance, life insurance, state retirement plans, paid time off and a staff tuition benefit!). To see the full list of benefits, please visit: https://hr.uoregon.edu/about-benefits

OUR TEAM

University of Oregon Continuing and Professional Education (CPE) connects UO with regional communities. Working in partnership with UO schools and colleges, selected vendors, and national credentialing associations, CPE serves the public by enabling learning outside of the traditional university setting. Participants do not have to be admitted students at the University of Oregon to participate in CPE programs. Individuals can access vibrant professional development opportunities, lifelong learning enrichment courses, and community engagement activities that serve nearly 5,000 participants annually at local continuing ed programs.

Through CPE’s mission to produce or aid in the delivery of educational programs for purposes of lifelong learning and professional development, the Conference Services sub-unit provides an important resource to this mission in two ways: first, by providing specialized operational support to academic departments, individual faculty members in their hosting of on-campus events and noncredit workshops, or other auxiliary units (e.g. UO Housing); second, by providing technically-sophisticated and integrated conference management and customer service solutions to externally-facing professional associations for the administration and production of educational conferences and tradeshows (both small and large-scale: 10,000+ attendees).

Continuing and Professional Education programs are self-supported and fee-based; they do not use state dollars. CPE reports to the Division of Student Services and Enrollment Management.

WHAT WILL YOU DO AS A REGISTRATION AND SUBMISSION REVIEW MANAGER?

The Registration service area within Conference Services is responsible for fulfilling the attendee registration function for all contracted events and meetings. Members of the service area deliver a full range of registration services. These services include but are not limited to web-based registration, badging, automated communication development, email/chat/phone customer service, client relations, and onsite event logistics.

The Submission Review service area within Conference Services facilitates session content management for contracted events and meetings. Members of this service area deliver a full range of content administration including, but not limited to managing online submission and review, session scheduling, speaker management, data-driven web and mobile content delivery, and onsite session logistics management.

As an Registration and Submission Review Manager, you will:

• function as the primary client liaison for the fulfillment of registration and session submission content-related needs across numerous events and meetings
• develop web-based registration and session submission/review forms in collaboration with Conference Services IT team
• lead project teams in the delivery of registration and speaker and/or presenter customer service and data management.
• manage onsite registration process and session room logistics, including the registration area design, staff scheduling and vendor management
• support the integration of systems with external membership databases
• travel between 30-45 nights per year to event locations.

WHO WILL YOU WORK WITH?

You will report directly to the Associate Director of Conference Services, and work collaboratively with other team and staff members. You will also be serving as a lead work/oversight supervisor to students and staff.

DESIRED ATTRIBUTES

Ideal candidates will meet our minimum requirements, possess the professional competencies and have a few of our preferred qualifications.

Minimum Requirements

• Bachelor’s Degree or equivalent education and experience in the meeting planning/events industry.
• Two years of experience in one or more of the following areas: events industry, management of database integrations, management of event logistics, and/or client representation

Professional Competencies

• Excellent oral and written communication skills.
• Experience in team leadership and employee supervision.
• Ability to lead teams in the management of multiple tasks on varying timelines.
• Ability to navigate database systems and web-based tools.

Preferred Qualifications

• Experience leading an events team on fulfillment from project inception through onsite deployment.
• Three or more years in client representation, preferably with associations
• Experience managing suppliers
• Meetings certification or relevant coursework.

All offers of employment are contingent upon successful completion of a background inquiry.