Clinic Patient Support Services Technician - Front Desk (I - III)

Job Summary:

The Clinic Patient Support Services Technician (I - III) provides front desk and patient support services and will be supervised by the Clinic Manager, the Clinic Team Lead, a senior counselor, or another designee of the Clinic Manager. This position will primarily work with patients who are participating in Medication Assisted Treatment (MAT), referred from probation departments and with opioid dependent patients and/or other referral sources (i.e., department of social services). This position is based on a 40-hour workweek.

Standard working hours are typically 5:15am-1:45pm or 10:30am-7:00pm on Monday-Friday, and/or 5:00-9:30am on Saturdays. This position may provide coverage at other AOP clinic locations as needed.

Key Responsibilities:

• Assist in clinic operations at an ARTS Adult Outpatient Program clinic.
• Complete and provide monthly billing report and statistics to AOP Program Director of Operations or designee.
• Coordinate and maintain clinic staff schedules to ensure adequate coverage in the clinic.
• Provide professional and courteous services to patients.
• Provide in-person and telephone reception at the clinic as required.
• Ensure the clinic's bills, invoices, etc. are paid in a timely manner to support smooth clinic operations.
• Accurately record and maintain all records for clinic operations purchases, invoices, receipts, and any other documentation for monthly review and approval.

Work Location:

Onsite - this role is expected to work onsite and is located in Denver, CO.

Why Join Us:

The ARTS Adult Outpatient Program (AOP) is within the School of Medicine, Department of Psychiatry. ARTS AOP, with clinic locations in Denver, Aurora, and Arvada, provides Medication Assisted Treatment, drug and alcohol assessment, psychosocial and pharmacological treatment for adults. Programs in various clinic locations include traditional outpatient, intensive outpatient and may contain specialty services for clients referred by the criminal justice system, county departments of human services, and services for pregnant women, individuals who are HIV positive or gender responsive services. The University is committed to recruiting and supporting a diverse student body, faculty, and administrative staff, and strives to promote a culture of inclusiveness, respect, communication and understanding. The University and ARTS are dedicated to ensuring a safe and secure environment for faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

Technician I:

• One (1) year of professional experience in managing, conducting, or overseeing the daily operations of an office, clinic, reception/front desk, customer service, or any other similar operational function for an office, company, agency, or organization.

Technician II:

• Two (2) years of professional experience in managing, conducting, or overseeing the daily operations of an office, clinic, reception/front desk, customer service, or any other similar operational function for an office, company, agency, or organization.

Technician III:

• Three (3) years of professional experience in managing, conducting, or overseeing the daily operations of an office, clinic, reception/front desk, customer service, or any other similar operational function for an office, company, agency, or organization.

A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Associate's degree or higher from an accredited college or university in business, business administration, or a closely related field.
• Experience working in a behavioral health, mental health, psychology, health care, or closely related workplace setting.
• Experience working with individuals in medication assisted treatment (MAT).
• Experience providing support to clients, families, staff, and other stakeholders in a substance abuse treatment setting.
• Experience with procurement, purchasing, billing and/or contract management.
• Experience managing financial documents such as invoices and expenses, tracking expenditures.
• Experience with gathering and calculating patient, financial, and/or statistical data for reporting.
• Experience with managing electronic health records and online billing systems.
• Possess a current and valid Certified Addiction Technician (CAT) certification or higher, in good standing with the Colorado Department of Regulatory Agencies (DORA).
• Bilingual in English/Spanish.

Knowledge, Skills and Abilities:

• Excellent communications and interpersonal skills.
• Excellent written communication skills which includes the ability to check for typographical, grammatical, and spelling errors.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Ability to manage difficult behaviors.
• Ability to engage patients in treatment for behavioral health issues.
• Ability to comply with established rules, policies, and procedures.
• Ability to be open-minded and nonjudgmental.
• Ability to develop healthy relationships with clients.
• Ability to establish boundaries with clients.
• Ability to exercise discretion and maintain patient confidentiality.
• Critical thinking skills with the ability to meet deadlines and successfully multitask in a high-pressure environment.

Conditions of Employment:

• Must agree to undertake and successfully pass a fingerprint check.
• Must agree to undertake and successfully pass a criminal background check.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Shingo Ishida, shingo.ishida@cuanschutz.edu

Screening of Applications Begins:

Screening of applications begins immediately and continues until position is filled. For best consideration, apply by November 15^th, 2024.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as:

Technician I: $41,016 - $50,856

Technician II: $43,068 - $53,402

Technician III: $49,848 - $61,819

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.