About the Role:
We are seeking a detail-oriented
Consumer Dispute Specialist to manage consumer disputes from initiation to
resolution. In this role, you will ensure compliance with established policies
and Fair Credit Reporting Act (FCRA) regulations while adhering to strict
timelines for dispute acknowledgment and investigation results. You will review
consumer dispute reports, communicate effectively with consumers, and utilize
multiple systems to document actions and prioritize caseloads. Join our
collaborative team and contribute to providing exceptional service and support
in the dispute resolution process.
What You'll Do:
* Manage consumer disputes accurately
and efficiently from initiation to resolution, adhering to established
policies, Fair Credit Reporting Act (FCRA) regulations, and dispute resolution
timelines.
* Handle dispute acknowledgment
notifications within five days and communicate investigation results within
thirty days of receiving requests.
* Review consumer dispute reports,
make sound judgments, gather supporting documentation, and determine
appropriate actions while maintaining a high attention to detail throughout the
process.
* Communicate effectively with
consumers to understand their concerns and prioritize cases to manage your
caseload efficiently.
* Utilize multiple systems and
resources, manually review disputed information, update consumer reports, and
notify credit bureaus and vendors as needed.
* Maintain knowledge of Yardi's
Resident Screening product, comply with confidentiality procedures, and follow
FCRA regulations.
Who
You Are:
- Bachelor's degree or equivalent
combination of education and experience - One to two (1-2) years of experience
in a legal or regulatory compliance position - Knowledge of the FCRA or other
consumer rights processes - Knowledge of credit reports and
civil and criminal record terminology - Awesome written and verbal
communication skills - Proficiency in MS Office Suite
and Outlook - Phenomenal customer service
skills and desire to go the extra mile - Excellent attention to detail,
organization, and the ability to prioritize effectively - A love for details and
accuracy! - Professional phone demeanor and
strong follow through - Great people skills and the
ability to be personable and professional
Ideal
to Have:
* Experience working as a paralegal
* Experience using a customer
relationship management ("CRM") or sales database system
Real Estate runs on Yardi. About Us:
Yardi
pioneers the property tech industry by seamlessly blending 40 years of
tradition with forward-thinking innovation. We've
created a team of over 9,000 employees in over 40 locations around the globe
dedicated to making great real estate software products. We offer a dynamic
work environment, comprehensive training programs, and abundant opportunities
for career growth.
Discover the Yardi Difference:
Yardi is more than just a software
company - we are dedicated to creating a positive impact in our communities.
Annually, Yardi extends philanthropic support to organizations chosen by our
employees. Our team has contributed to over 350 nonprofits globally,
demonstrating our commitment to various causes and communities.
Our award-winning culture,
consistently recognized by Glassdoor's prestigious "Best Place to
Work", fosters support, collaboration, and growth. We prioritize your
well-being with comprehensive benefits, including 100% paid employee medical
premiums, company profit-sharing plan, and flexible work arrangements.
#TeamYardi #YardiCareers
All submissions for open positions should
be received through Yardi's applicant portal, accessed from Yardi's corporate
website.
EOE/Race/Gender/Disability/Vets
*eb
#LI-Hybrid
Yardi Systems
Nov 05, 2024