Operations Support Specialist II

CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

Joining us means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.

Position Overview

CWT is seeking an Operations Support Specialist II

Position Description

• Data Integrity / Data Verification and Update

o Analyzes and track transaction errors

o Identifies recurrent errors according to source and cause to provide feedback to the accountable team for action

o Corrects all errors to ensure data accuracy for reporting purposes

o Creates and maintains account-specific reporting fields

o Handles various invoicing processes in the back-office system

o Ensures collection and/or notification of missed transaction fees

o Works with multiple proprietary and industry reporting systems such as ARC, BSP, Glory, Matrix, AQUA, etc.

o Ensure proper documentation within PNRs and data systems

o Attends team meetings to receive updates, address challenges, and share best practices

o Works independently in high volume/fast-paced environment

o Keeps immediate supervisor informed of all problems or unusual matters of significance

o Takes prompt corrective actions where necessary, or suggests alternative courses of action which may be taken

• Other Duties

o May perform other duties as backup to areas of the department as assigned

May be required to assist with department-related projects and implementations (clean-up, startup, closeout, etc.)

Position Requirements

Experience & Education:

• Education

o High school diploma

• Experience

o 3+ years of industry experience

o GDS knowledge

• Languages

o English fluent

• Knowledge, Skills, and Abilities (KSAs)

o Ability to pass extended government background required

o Must be a US citizen or resident

o Strong knowledge of travel management reporting fields preferred

o Detail-oriented to ensure a high level of data accuracy

o Basic MSOffice skills to create spreadsheets, tables, and documents

o Excellent oral/written communication skills to communicate with team members, supervisor, and manager

o Capable of working with minimal supervision

o Ability to meet productivity goals

o Strong organization/time management skills

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email toTalentAcquisitonAmericas@mycwt.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.