Assistant Director, ERP Delivery Services

The Opportunity:

UCF IT is seeking an ERP Delivery Services, Assistant Director responsible for the release management, resource planning, metrics reporting, work management, test coordination, governance and prioritization of the enterprise resource planning (ERP) systems. Directs teams responsible for managing the adoption of new features, maintenance of multiple work management systems, and overall systems governance. Leads development, implementation, upgrades, testing, conversion and on-going support of the tasks, workflow, and work management systems. Coordinates project planning and work scheduling. Leads maintenance, operation, and upgrades for ERP and ancillary technology. Coordinates monitoring, issue reporting, outage communications, and metrics reporting among multiple teams. Collaborates with business owners to ensure ERP systems roadmap planning and backlog priorities align with organizational goals.

Responsibilities:

• Direct teams of Applications Systems Analysts, System Administrators, Student Apprentices, and Support Specialists to support delivery of ERP system services, functionality release management, system change management, work management system administration, and ERP and ancillary systems governance.

• Develop and maintain resource and capacity plans for multiple technical and administrative teams. Provide leadership and guidance related to system functions, upgrades, work assignments, and governance processes.

• Monitor performance and team service delivery to meet business priorities and service level agreements. Report operational metrics, human resource utilization and capacity, team performance, and system utilization and performance monthly.

• Manage relationships with departments across campus to ensure information from change management, release management and governance is communicated, and that subject matter experts (SMEs) are engaged. Lead ERP systems governance meetings and processes that deliver a report out priorities and associated data to leadership.

• Manage overall system documentation, project and sprint planning, and user community memberships. Advocate for UCF product needs in community and corporate product management groups. Maintain understanding of new technologies and future product roadmaps to support strategic planning efforts.

• Plan and execute team activities designed to improve team culture and employee engagement. Participate in and encourage staff participation in overall IT department or division activities, award ceremonies, and other activities planned by IT executive team.

• Perform other duties as assigned.

Minimum Qualifications:

Bachelor's degree and 8 years of relevant experience including 1 years of leadership experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree including 1 years of leadership experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• Extensive experience with release management and governance processes for information technology in higher education.

• Master's degree preferred.

• Deep understanding of enterprise resource planning (ERP) systems, ITSM, and other information technology services.

• At least 3-5 years of experience leading and managing people.

• Experience managing agile project teams.

• Experience coaching students or interns.

• Excellent communication skills and demonstrated ability to facilitate decision making among executive stakeholders.

• Strong written and verbal communication skills.

• Experience with Microsoft Office Products (Outlook, Word, Excel, PowerPoint, Visio, Teams).

Special Instructions to the Applicants:

This is not a remote position. Up to 1-3 hybrid workdays per week may be available after a probationary period, depending on job duties, project work, and supervisor approval.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.