Associate Director of Auxiliary Services

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Auxiliary Services provides a variety of services and products in a convenient and customer-oriented manner to enhance the quality of campus life for student, faculty, staff, and visitors. These services include: Armored Car, Carolina Dining Services, Carolina Managed Print Services, Laundry, PID Office, Print Stop Printing, Student Store, UNC One Card Office, University Mail Services, and Vending. The Print Stop & Copy Center offers walk-up, as well as online submission of printing and copying services to faculty, staff, and students. Services include B&W and color copies, posters, banners, lamination, and other related products as well as larger printing projects. It is also the official provider of UNC business cards, letterhead, and envelopes to the campus community.

The Associate Director of Auxiliary Services leads and oversees multifaceted business units and revenue generation within Student Stores to deliver effective campus services for students, faculty, staff and visitors.

Responsibilities include directing Request for Proposal ( RFP) and contract execution for departmental units by using advanced project management tools such as charters, schedules, and stakeholder analyses. Consult with business units to identify cost-saving opportunities, maintain strong relationships with campus partners, legal, and procurement for timely RFP execution, and ensure contract compliance by creating and tracking key performance indicators (KPIs). The Associate Director also provides strategic guidance to Auxiliary Services leadership, supports staff development, and adjusts strategies based on performance reports and feedback.

This position addresses the needs of campus constituencies primarily students, faculty, and staff regarding campus services. Manage departments to build and sustain professional relationships with all stakeholders, develop and align the department's mission and goals with university objectives, drive continuous improvement, evaluate departmental achievements, and provide leadership by assessing staffing needs, optimizing resources, and directing staff training and development. Oversee all aspects of the Student Stores building, including maintenance, improvements, and compliance with safety and security standards.

Additional duties include fiscal and budgetary management, personnel administration, and reporting. Develop and enforce operating policies and procedures, manage annual and long-range departmental budgets, and prepare and review statistical data for internal analysis, annual reporting, and regulatory compliance.

The Associate Director drives the success of Auxiliary Services and Student Stores through strategic project management, contract oversight, and effective fiscal, personnel, and operational management.

Mid- to late-career with Master's and 2- 4 years experience; Bachelor's and 3-5 years experience.

Strong knowledge of business principles and practices, including accounting and budgeting. Proficiency in supervisory techniques and organizational, administrative, and human relations skills. Ability to interpret and explain policies, procedures, regulations and methods of operation. Ability to prioritize workloads and manage multiple tasks. Excellent oral and written communication skills. Ability to establish and maintain effective working relationships with management, co-workers, customers, university staff, external entities, and the public.

Advanced degree in business administration, public administration, or a related business area, with significant management experience, including supervisory roles. Knowledge of and experience in managing a campus bookstore, contract management, and overseeing the Request for Proposal ( RFP) process.

Ability to manage multiple projects, issues, and events simultaneously. Ability to communicate quickly and effectively with all levels of staff, from dishwashers to general managers, and interact with university personnel across departments, including Athletics, Student Affairs, and Facilities Design and Construction.

N/A

The position will remain open until filled. For optimal consideration, please submit application materials by November 22, 2024, as the search committee will begin reviewing applications at that time.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.