User Engagement Specialist

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Are you ready to go beyond the state of the art?

At the Renaissance Computing Institute ( RENCI), we use data, creativity, and inclusive teaming to revitalize how science is done. Fostering data science expertise and creating cyberinfrastructure isn't just about solving known problems - it's about expanding human potential by unlocking data.

We need innovators, builders, strategists, technologists, architects, and creative thinkers across all domains to drive this work forward. When you join our team, you'll:
- Spend your time solving the interesting and unique problems of research and development.
- Shape your future through experimentation and unfettered access to premier education and research.
- Make connections to people and projects that ignite your passion.

We understand that differences among individuals and ideas are essential for driving innovation, and we are firmly committed to cultivating collaborations that celebrate these distinctions. We provide the tools you need to do your job effectively; we offer flexibility so you can be the most productive version of you; and we encourage thoughtful and challenging discourse.

Join our research institute at the University of North Carolina at Chapel Hill today and help us spark a scientific renaissance across the Research Triangle Park, North Carolina, and beyond.

The User Engagement Specialist will work with multidisciplinary teams of researchers, designers, developers, and project managers, among others. Teams will look to this person to combine the needs of users with the complexities of growing and interconnected data science ecosystems in order to educate users on effectively utilizing those ecosystems for their research.

The person hired for this position will primarily work with RENCI's growing national portfolio of grant-funded projects on various cloud-based ecosystems providing tools, applications, and workflows that enable researchers to find, access, share, store, and compute on large scale datasets in secure workspaces. This position is critical to the successful expansion and ongoing education of user bases for these complex data science research ecosystems.

This position's primary responsibilities include: (1) Develop and analyze a variety of informational and instructional materials such as presentations, videos, newsletters, blog posts, papers, and the like that support marketing to users who could benefit from working in cloud computing ecosystems - and then providing timely updates and educational materials to those users; (2) building a community of users who can easily connect with each other for support and scientific research growth opportunities; (3) develop and analyze outreach initiatives that extend RENCI's cloud computing and data science research; and (4) provide key stakeholders with data-driven recommendations for adapting to changing user situations, needs, or requirements.

Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent educational or instructional activities related to consulting or developing course content, curriculum, instructional technique/technology, distance education design, development or implementation, will accept a relevant Bachelor's degree (or foreign degree equivalent) and 3 or more years of relevant experience in substitution.

Must thrive in a dynamic, fast-paced environment, have a passion for education and community building, and be consultative.
Excellent customer and community engagement skills.
* Strong experience in communication metrics and measurements.
* Must have technology acumen, preferably experience in training or support roles, but minimally an understanding of cloud technologies and distributed computing; an understanding of data ingest, data management, and data analysis; and the ability to relate to IT role functions.
* Demonstrated ability to communicate effectively to both lay and technical audiences about the functionality and technical specifications of a technical product (via email, web content and videos, presentations, and other written and visual materials).
* Exceptional writing, grammar, punctuation, editing and proofreading skills. Writing is a primary responsibility for this position.
* Demonstrated experience with attention to detail, meticulous record-keeping, and ability to manage shifting priorities.
* Demonstrated ability to be self-directed, set priorities appropriately, and organize workload effectively.
* Demonstrated ability to work cross-functionally with multiple teams and stakeholders.
* Proficient with standard graphic design tools such as Photoshop, Illustrator, InDesign, Acrobat.

* Experience in learning design, training/education, curriculum development, product management, and/or instructional design, including development of courses and/or documentation released on online learning platforms.
* Applied knowledge of community outreach techniques.
* Knowledgebase and/or CRM management experience.
* Experience with content creation, user experience design, SEO/keywords and HTML.
* Knowledge of user-centered service principles, consumer behavior, and interactions.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.