Service Technician

• Support restaurant operators through a comprehensive service solution for commercial cooking, refrigeration, other specialty foodservice equipment and base building HVAC systems.
• Properly troubleshoot, diagnose, repair and install/removal Commercial Kitchen Equipment, including cooking, refrigeration, other specialty foodservice equipment and base building HVAC systems.
• Communicate with manufacturers as needed to help with diagnoses and parts identification.
• Consult with the Chick-fil-A Technical Assistance Team for technical support while onsite.
• Install all parts ordered for the operators in a timely and professional manner and in line with establish service level agreements.
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory.
• Follow safe work practices and accident prevention procedures.
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory.
• Maintain productivity levels in accordance with company standards.
• Ensure completion of onboarding process and training.
• Monitor and support continuous training and certifications by Chick-fil-A OEM's and updates partner on program process changes.
• Engage with Chick-fil-A's equipment partners (Suppliers, Manufacturers, Vendors) and any programs impacting assets within the CSN scope of services.
• Support equipment reporting to help leadership with equipment forecasting, rollouts, and proactive replacements.

Work Requirements:

• Must be legally able to work in United States
• High School Diploma or GED equivalent
• Technical Trade School with relevant experience and technical acumen.
• Minimum of 5+ years of related trade experience in service work for kitchen equipment, construction, and/or facilities management.
• Solid mechanical aptitude, troubleshooting skills, and working knowledge of appropriate tools, gauges, meters, etc. in the execution of work required.
• Ability to read diagrams and schematics.
• EPA Universal Certification (Hydrocarbon Refrigerant Certification a plus HC "A3" & HFO "A2L")
• State Issued Electrical and/or HVAC Licensed not required, but highly valued
• Excellent oral and written communication skills.
• Good computer skills in Microsoft Word, Excel and with the ability to use proprietary mobile application to capture service.
• Ability to take initiative and recognize a need to act without prompting from supervisor.
• Unwavering Positive Service Attitude with the ability to maintain a friendly, helpful attitude, and demonstrate empathy to CFA Operators and Vendors.

• Must possess and maintain a valid State issued driver's license and proof of Insurance.
• Ability to Drive/Operate company vehicles to and from various properties.
• 100% Travel within market area.
• Ability to operate an asset without direct supervision.
• Willing to carry and utilize company or emergency phone when required.
• Computer proficient, able to learn company software programs.
• Able to speak, read and write English competently.

Physical Requirements

• Ability to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments)
• Physical Requirements:
  • to lift, carry, pull, or push 50 lbs.
  • climb stairs, step stools or ladders up to 2 stories high (with ladder safety training), twist, crouch, kneel or crawl frequently during the course of a day.
  • spend extended periods of time standing.
  • bend over to pick up items from ground level, turn from side to side.
  • walk on even or uneven surfaces frequently during the day.
  • use arms, wrists, and hands to grasp, squeeze, manipulate or operate machinery frequently during the day.
  • tolerate changes in weather and be able to complete tasks inside and outside.