Director, Clinical Applications

Health Sciences IT (HSIT) is seeking an Director of Clinical Applications. HSIT provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The Director, Clinical Applications is responsible for the management, strategic oversight, and operational success of all clinical software systems used in the Schools of the Health Sciences. This position ensures the optimal performance, integration, and support of key systems such as Axium, Dentrix, MiPACS, Dolphin, and other clinical applications that support patient care, education, and clinical research. The Director works closely with faculty, clinicians, students, and IT staff to ensure that systems align with the clinical and educational goals of the institution.

Experience:

• Minimum of 7 years of experience managing clinical applications in a healthcare or academic setting
• Direct experience with dental software systems such as Axium, Dentrix, MiPACS, Dolphin, and other relevant platforms.
• Strong leadership and project management experience.
• Experience working with regulatory standards such as HIPAA and FERPA.

Skills:

• Excellent understanding of clinical workflows in a dental or healthcare setting.
• Strong technical skills in clinical software management, including installation, troubleshooting, and upgrades.
• Exceptional communication and collaboration skills with both technical and non-technical stakeholders.
• Ability to lead and mentor teams, manage multiple projects simultaneously, and solve complex problems.

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Directs and oversees the University's portfolio of Information Technology (IT) projects. Determines and ensures compliance with project expectations, scope, guidelines, timelines, and projected outcome. Provides project management methodology, establishes teams, and distributes workloads.

Systems Management & Oversight:

• Manage and provide leadership for clinical applications such as Axium, Dentrix, MiPACS, Dolphin, and related software.
• Oversee the implementation, maintenance, upgrades, and troubleshooting of clinical systems.
• Ensure all clinical applications are fully functional and accessible to all authorized users, while maintaining security and compliance with data protection policies.
• Integrate clinical software with other institutional systems, ensuring data flow and interoperability across platforms.

Leadership & Collaboration:

• Lead a team of application analysts, technical support staff to support the continuous operation and improvement of clinical applications.
• Collaborate with clinical faculty, staff, and students to assess needs and provide solutions that enhance patient care, clinical operations, and educational objectives.
• Act as a liaison between clinical departments, IT, and software vendors to address issues, improve workflows, and implement new features.

Project Management:

• Lead projects related to clinical software deployment, updates, and process improvements, ensuring projects are delivered on time and within budget.
• Work with internal stakeholders to develop strategic plans for future technology enhancements and the introduction of new systems or functionalities.
• *Ensure clinical systems are optimized to support accreditation requirements, research needs, and data reporting initiatives.

Training & Support:

• Oversee the development of training programs for faculty, students, and staff to ensure effective use of clinical systems.
• Monitor system performance and user feedback, making adjustments or upgrades as necessary.

Compliance & Security:

• Ensure that clinical applications comply with healthcare regulations such as HIPAA, FERPA, and other federal/state guidelines for handling patient and student data.
• Implement and maintain security protocols to protect sensitive data within clinical systems
• Ensure regular audits, security reviews, and compliance checks are conducted.

Data Management & Reporting:

• Generate and analyze reports for clinical performance, patient management, and academic operations using data from clinical applications.
• Work with stakeholders to identify and address gaps in clinical data collection and reporting processes.

Duties are primarily sedentary. Must be able to use a computer at a desk or similar workstation, and travel to on-campus meetings as needed.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.