Service Coordinator - Allergy Clinic

The Department of Otolaryngology-Head and Neck Surgery at the University of Missouri

The Department of Otolaryngology-Head and Neck Surgery at the University of Missouri is pleased to announce an opening for a Service Coordinator in our Allergy Clinic.

The ideal candidate should have excellent communication skills to effectively engage with patients, physicians, advanced practice providers (APPs), nursing staff, and administrative personnel. A strong focus on customer service, organizational skills, and the ability to meet deadlines are essential.

Key Responsibilities:

* Manage patient check-in and check-out processes, including scheduling, canceling, and rescheduling appointments.
* Answer phone calls and direct them to the appropriate areas as needed.
* Utilize the software platform to efficiently open and close clinics, adjusting appointment types to meet clinic demand.
* Monitor and respond to PowerChart messages from patients, staff, nursing, and clinicians.
* Train new Allergy Patient Service Representatives (PSRs).
* Process vial refills and collect payments when necessary; serve as backup for allergy vial billing.
* Collaborate with leadership to resolve any billing issues.
* Manage Good Faith Estimates (GFE).

Monday - Friday, 8:00 a.m. to 5:00 p.m.

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. Four (4) years of customer service and or clerical experience. Education may be substituted in lieu of experience.

Supervisory experience. Additional license/certification requirements as determined by the hiring department.

Hiring Range: $16.68-$24.80(Hourly)
Grade: PAT-005
University Title: SERVICE COORDINATOR
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

In addition to filling out the online application please provide a resume.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.