Office Support Assistant IV - Neurosurgery

The Department of Neurosurgery at the University of Missouri

The Department of Neurosurgery at the University of Missouri is pleased to announce the opening of an Office Support Assistant IV position. This position is responsible for assisting with the scheduling needs of the Neurosurgery patient population. All duties must be performed with a very high degree of customer service.

Description of job duties primarily include:

• Answering patient related phone calls for providers in the Department of Neurosurgery. Provide clear and concise communication to providers and staff.
• Assist, work, and monitor referral management queue to coordinate all neurosurgery referrals, including scheduling of the new appointments and completing paperwork associated with new referrals.
  
• Coordinate discharge appointments for patients leaving the hospital, including scheduling of ancillary testing and coordination with other services.
  
• Use excellent guest relations skills in all interactions when providing patients with information regarding their appointments, directions to locations, and special instructions regarding their care.
  
• Manage patient films received in the office by uploading to the radiology system. Mail reports, correspondence, and letters to referring physicians.
  
• Retrieve, sort, open and distribute mail.
  
• Greet visitors as they enter division office and route them to the appropriate individuals.
  
• Other duties as assigned.

Monday - Friday, 8:00 a.m. to 5:00 p.m.

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary.

Additional Training: Previous knowledge of Revenue Cycle and Powerchart is preferred, but not required
Leadership Approach: Proof of progressively increasing responsibilities in a professional office setting is necessary.

Hiring Range: $18.00 - $22.00
Grade: GGS-006
University Title: OFFICE SUPPORT ASSISTANT IV
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

In addition to filling out the online application please provide a resume.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.