Customer Care Specialist

TEKsystems
$18.00 - $19.50 / hr
United States, Michigan, Ann Arbor
Nov 16, 2024
Description: ROLE/TEAM OVERVIEW: Associates utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners. This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, the OEM (original equipment manufacturer) and their brands. A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution. KEY RESPONSIBILITIES / ACCOUNTABILITIES: * Serve as the product experts for the current EV product line up, additional EVs in the future and all associated products/services. * Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home-charging and and recall-related questions * Take ownership of customer interaction and ensure that all customer questions are answered This position will be 80% phone work and 20% chat and email follow up and post case documentation. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.