Healthcare Inbound Call Specialist

TEKsystems
$18.00 - $19.00 / hr
life insurance, vision insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Kentucky, Louisville
Nov 16, 2024
We are dedicated to transforming the lives of our patients through compassionate support and exceptional service. We are currently seeking a Patient Services Associate to join our dynamic team. In this pivotal role, you will be the guiding hand for patients navigating the complex world of medication access, ensuring they receive the care and attention they deserve. What You'll Do As a Patient Services Associate, you will take ownership of your patients' cases from initiation to closure. Your daily responsibilities will include: * Relationship Management: Build trusted relationships with patients, prescribers, and stakeholders through proactive communication and timely, accurate execution of deliverables. * Benefits Verification: Perform thorough patient-level benefits verifications and coordinate prior authorizations in compliance with payer guidelines and regulations. * Patient Assistance: Review enrollment forms and supporting documentation to determine patient eligibility for assistance programs and communicate this information effectively. * Communication: Conduct program welcome calls, post-benefits investigation calls, and manage all client inquiries with exceptional service. * Inbound Call Management: Handle inbound calls (up to 50 per day during peak season), triage patients to the appropriate resources, and resolve inquiries promptly and accurately. Benefits & Perks Once you land this position, you'll get to enjoy: * Company paid Short-term Disability (STD) * Increased competitive 401(k) company match up to 4% * Affordable Medical, Dental, and Vision benefits - We covers 75% of Medical Premiums for our employees * Concierge Medical Clinic free of cost for those enrolled in medical plans (including dependents) * Wellness discounts of up to $260 per year for participation in wellness program * Annual HSA employer contribution * Company paid and voluntary Life Insurance options * Voluntary Life, AD&D and Long-Term Disability Insurances * Paid Parental Leave of Absence * Wellness and Employee Assistance Programs * PTO benefits, flex days and paid holidays * Employee Referral Program * Ambassador Program * Tuition reimbursement program up to $5,000 per year Competitive Compensation & Flexible Working * Competitive starting pay rates * Toll reimbursement program (valued at $678.60 per year) Qualifications: * Strong communication skills and the ability to build rapport with patients and healthcare providers. * A commitment to adhering to all relevant laws and regulations, including HIPAA and insurance guidelines. * Previous experience in healthcare, pharmacy, or customer service preferred but not required. Why Work with Us? You will be part of a team that truly values your contributions. We offer: * Comprehensive Benefits Package: Including health, dental, and vision insurance, retirement plans, and paid time off. * Professional Development: Opportunities for growth and advancement within our organization. * Supportive Environment: A culture that fosters collaboration, respect, and a commitment to improving patient outcomes. Join us in our mission to enhance the lives of our patients. If you're ready to make a meaningful impact in healthcare, apply today! About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.