Applications Manager

TITLE: Applications Manager

DEPARTMENT: Territorial Information Technology

STATUS: Full-Time, Exempt

PAY RANGE: $75,000 - $85,000

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Oversee and optimize the performance, maintenance, and development of The Salvation Army Mission Manager (TSAMM) and Microsoft 365 Applications ensuring these applications meet business needs and operate efficiently.

• Build efficiency into the software program modules on the TSAMM platform.
• Manage the full lifecycle of the application, coordinating updates, patches, and new feature implementations.
• Review requests for new processes or updates to existing modules.
• Prepare progress reports to inform management of project status and deviation from goals.
• Monitor application performance, security, and compliance.
• Liaise between users, IT teams, and vendors including participation in committees.
• Ensure application security and compliance.
• Develop and maintain documentation and training.
• Coordinate and facilitate communication with the Commands and THQ Departments to define application software design, feature sets, workflow, etc. around business goals and requirements for new and existing technology implementation.
• Advise IT leadership on strategic TSAMM application systems conversions and integrations in support of business goals and objectives.

• Serve as Subject Matter Expert for Microsoft 365 applications.
• Provide Administration and Management to ensure continued functionality.
• Train users how to update and maintain their applications.

• Works with specialists, technical consultants, and vendors concerning application software issues.
• Prepares proposals for the recommendation of application software products and services according to established organizational policies.
• Builds and maintains healthy relationships with 3rd party vendors, suppliers, and application developers.

• Strong knowledge of TSAMM and related technologies.
• Proficiency in using and administration of Microsoft 365.
• Able to analyze business processes and transform them digitally.
• Able to work with various user groups and complete tasks or projects on time.
• Ability to learn new technologies and teach them to others.
• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.
• Proficiency in project management.

• Bachelor's degree from an accredited college or university.
• Documented experience in advanced application management.
• Experience with Microsoft Sharepoint administration a plus.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate a telephone.
• Ability to operate a desktop or laptop computer.
• Ability to lift up to 25 lbs.
• Ability to access and produce information from a computer.
• Ability to understand written information.
• Ability to travel via air and automobile within the Territory.