IT Support Tech 1

University of New Mexico
Hourly: $18.09 - $23.58
life insurance, remote work
United States, New Mexico, Albuquerque
1 University Of New Mexico (Show on map)
Nov 21, 2024
Requisition ID req31648 Working Title IT Support Tech 1 Position Grade 09 Position Summary Summary The UNM Early Childhood Services Center (ECSC) is seeking a full-time IT Support Technician 1 to work with the Web & Technology Services team. Under general supervision, a successful IT Support Technician will work with other ECSC teams and external partners to troubleshoot, test, and resolve common technical issues; respond to internal support tickets; and install, maintain, test, and repair electronic systems and networks. The IT Support Technician will work closely with all staff at ECSC to provide first-level technical assistance and information to support various projects and contracts at ECSC. A successful candidate will be able to troubleshoot and solve technical issues for users, manage and maintain a department-wide electronic equipment inventory, and work closely with ECSC staff to identify technological and computer needs for the department. Duties and Responsibilities Performs basic problem solving and technical assistance on a variety of software applications and hardware systems common to business and university departments such as, but not limited to, Windows OS machines (computers, laptops, tablets, etc), Microsoft Office Apps (Outlook, Teams, Word, Excel, etc), and more. Writes and maintains technical documentation and user-friendly guides and "tip sheets" for common issues and processes. Responds to internal support tickets from ECSC staff and external support requests from funders and contract partners in a professional and timely manner. Maintains a department-wide inventory system of electronic equipment in collaboration with other teams and purchasing staff. Collaborates with Main Campus IT to receive and/or deliver computer and electronic equipment between department locations. Provides live/as needed technical support for audio/video technologies in hybrid meetings and trainings hosted by ECSC. Performs miscellaneous job-related duties as assigned. See the Position Description for additional information. Conditions of Employment Specialty licensure/certification may be required, as specified by the department. Successful candidate may be subject to a criminal background check prior to starting work. Minimum Qualifications High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified. Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis. Preferred Qualifications Preferred Qualifications Proficiency in usage of Windows and Linux/Unix operating systems General knowledge of common business and university software and systems such as Microsoft Office 365 General knowledge of Linux/Unix web servers and systems such as PHP, Apache, MySQL General knowledge of content management systems such as WordPress, Joomla, or CascadeCMS Technical writing and documentation skills Previous experience in technical support or user support roles General knowledge of Audio/Video systems Inventory management skills or experience Working Conditions and Physical Effort Work is normally performed in a typical interior/office work environment Some moderate physical activity required. Requires handling of average weight objects such as computer monitors, desktop equipment, etc. Additional Requirements Campus Main - Albuquerque, NM Department CE Restricted Operations (373A) Employment Type Staff Staff Type Term - Full-Time Term End Date 6/30/2025 Status Non-Exempt Pay Hourly: $18.09 - $23.58 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 12/3/2024 Eligible for Remote Work No Eligible for Remote Work Statement Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Please include resume and cover letter *Positions posted with a Staff Type of Regular* or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.** The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.