IS Help Desk Technician

Your Title: IS Help Desk Technician

Job Location: Westminster, CO

Our Department: Corporate Information Systems

About the Role

Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently?

The IS Help Desk Technician is a key player on the front lines of Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise in being the face of the IS department.

Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills.

The focus for this position is on service desk support, ticket queue coordination, process ownership, inventory control and project participation.

What You Will Do

You will support a variety of end-users onsite in our Westminster, CO office. You will interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met. You'll provide world-class customer service and work with a cohesive global IS team.

• Support end users with desktop support and deployment of hardware and software.

• Display a high-level of customer service and professionalism.

• Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.

• Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.

• Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble's computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.

Who You Are

• Builds Trust: You honor your word by doing what you say you are going to do. End-users and colleagues alike need to view the Corporate Information Systems team as a world-class team.

• Customer-centric: You have a commitment to delivering genuine customer service.

• Implementation / Execution: You are good at multitasking, organizing, and managing multiple priorities.

• Patience: You are able to work well with end-users who are not computer savvy and can communicate about technical terms in a non-technical manner.

• Timeliness: End-users and colleagues expect and deserve the fastest turnaround time for communication and support.

• Sense of urgency: This is a fast paced environment which requires immediate attention to issues that may impact company revenue.

• Active listening: Analyze user feedback to streamline troubleshooting efforts.

• Adaptable: You are adaptable to new situations and problems and have a flexible mindset.

• Independence: Proactively address local issues using the analytics and administrative tools available.

• Tech savvy: You enjoy learning new technologies and supporting end-users with their technology experience.

What Skills & Experience You Should Bring

• Good English verbal and written communications and organization skills.

• Minimum of Associates Degree in Information Technology, Vocational or Technological education in Information Technology.

• If no experience or relevant educational degree, must have relevant technical IT certifications such as CompTIA A+ or Google IT Support Professional.

• Ability to select from several predefined tools to solve problems.

• Ability to document technical information in ITSM systems and maintain ticket lifecycle management effectively.

• Ability to effectively communicate in English both verbal and written.

• Excellent organization skills.

• Relevant IT certifications such as ITIL, CompTIA A+, etc.

• 2+ years of related experience.

• Skills to set up, operate, and troubleshoot a wide variety of equipment and systems.

• Thorough experience with Windows, mobile devices, tablets, printers, conference room equipment.

• Basic network troubleshooting experience.

• Basic experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.

• Experience with Google Workspace for enterprise collaboration is a plus.

Job Location

Onsite at our office in Westminster, CO.

About Job Location

Headquartered in Westminster, Colorado, U.S, Trimble is a global organization, employing over 13,000 people worldwide, we create innovative, marketing leading software and hardware solutions. Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds.

Trimble Westminster is a 240,000 square foot campus with 2 buildings where teams focus on research and new product development for the agriculture, civil construction and geospatial/site surveying industries. The campus has an onsite gym with Peloton bicycles, weights, kettlebells, and aerobic equipment. There are plentiful outdoor eating areas, barbeque grills for team events, and EV charging stations.

About Our Corporate Information Systems Division

The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers' experience. Our team is cohesive, supportive, and we are proud of what we do.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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