Field Tech II

Job Summary:

Dexian is seeking a IT Field Technician for an opportunity with a client located in Bethesda, MD.

Responsibilities:

• Transporting and installing standardized break-fix equipment
• Managing a designated territory, focusing on troubleshooting, installing, and replacing hardware and network devices
• Managing an incident queue, directly interacting with customers, ensuring service level agreements (SLAs) are met, and maintaining proper inventory levels by replenishing stock as necessary
• Act as the primary point of contact for customers on technical and service-related issues
• Troubleshoot, install, manage cabling, and collaborate with other Level 2 Technicians or Lead Technicians to resolve problems accurately and efficiently
• Proficiency in configuring hardware and completing necessary application setups is essential, along with obtaining customer confirmation that the issue has been resolved
• Meet Service Level Agreements (SLAs) and documenting outcomes in ServiceNow upon completion

Requirements:

• Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school or equivalent work experience
• Computer Science, Information Tech, or other related fields
• Able to communicate effectively both written and verbally, with customers, peers, Team Lead, Service Delivery Manager
• Working knowledge of Windows operating systems, networks, and tools is required
• Working knowledge of typical banking equipment
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail, quality, and SLA
• Demonstrated capability to achieve results in a fast-paced, client-driven environment
• 2-3 years of experience in break-fix operations within the banking or finance industry
• W2 Only - US Citizen
• CompTIA A+ Certification - REQUIRED
• Min 1 OEM Desk/Notebook
• Dell Enterprise
• Basic non-warranty repair skills training as assigned
• (Cabling, Printers, Network)
• And/Or
• HP Printer Basics + Printers as assigned
• Lexmark Printer Basics + Printers as assigned

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.