Sales Associate (SEC)

Sales Associate (SEC)

SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, air guns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,200 employees across twelve locations in three states and is a certified Great Place to Work. For more information about the company and product line visit: sigsauer.com.

Position Summary:

The SEC (Sig Experience Center) Retail Sales Associate is responsible for providing direct assistance and sales support to customers, students, and SIG SAUER employees regarding general Academy/SEC information, product inquiries, order status, account inquiries, and customer conflict resolution. The SEC Retail Sales Associate also collaborates and aids the SEC management, SEC retail & range staff, and Academy staff to provide the support that will align with corporate marketing and sales initiatives to ultimately result in the successful operation of the SEC (Sig Experience Center).

FLSA: Non-Exempt

Job Duties and Responsibilities:

• Act as a direct salesperson for all SEC customers focused on providing a positive attitude and professional, polite, knowledgeable experience.
• Maintain correspondence with customers regarding sales matters.
  Provide technical assistance and issue resolution on SIG SAUER firearms and products while creating a win/win scenario for both the customer and SIG SAUER.
• Maintain a clean, professional appearance and atmosphere.
• Upsell and promote merchandise, accessories, Academy training, and services.
• Abide by all ATF regulations/compliance policies and procedures.
• Opening and closing duties of the SEC.
• Keep direct and open communication between management and the SEC range staff.
• All other duties assigned by the SEC Store and Assistant/Inventory manager.

Education/Experience & Skills:

• High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
• Proficiency in MS Office applications.
• 1+ years of previous sales and merchandising experience within a firearms retail environment.
• Organization and extreme attention to detail.
• In-depth knowledge of customer service principles and practices.
• Proficiency in firearms knowledge and handling.
• Ability to multi-task in a fast-paced work environment.
• Strong communication.
• Comfortable with handling, assembling, and shooting a wide assortment of firearms.
• Ability to adapt to change.
• Capable of completing tasks with minimal supervision.
• Capable of presenting a positive, professional image of the company to a wide variety of contacts.
• Able to work both in a team environment and independently, taking direction and guidance from multiple staff members and supervisors.

Working Conditions:

• Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files.
• Ability to lift up to 25 pounds.
• Ability to be on feet for full 8-hour shift.
• Must wear required Personal Protective Equipment (PPE) where required.
• Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates.

SIG SAUER, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.