Director of Strategic Engagement and Client Analytics

Director of Strategic Engagement & Client Analytics

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Lead consultative engagements with strategic accounts to design personalized solutions and

identify cross-sell/upsell opportunities.

• Optimize client engagement across the customer lifecycle, from onboarding to renewal, in

collaboration with internal and external teams.

• Oversee the execution and development of existing client engagements and delivery of client

facing materials.

• Monitor client health and satisfaction, ensuring high-quality service delivery.
• Identifying "at risk accounts" and working with support teams to implement turnaround plans to

reduce churn.

• Utilize data and analytical expertise to provide tailored recommendations that drive client success

and cross sell opportunity.

• Drive process improvements within the client services department by leveraging the Work To Be

Done (WTBD) Matrix, which outlines GEODIS's commitments to client partnerships.

• Manage and report progress on the WTBD, ensuring accountability and streamlined workflows.
• Ensure data-driven client reports and marketing materials align with business objectives.
• Collaborate with Client Insights and Marketing to measure and improve the client experience.
• Build strong relationships across GEODIS functions, ensuring seamless collaboration to support

client services.

• Lead the adoption, integration, and management of AMOS, ensuring it meets business requirements.
• Ensure WTBD tasks are regularly updated and reported within AMOS to provide real-time visibility

to stakeholders.

• Ensure accurate data entry, system updates, and CRM compliance in SFDC.
• Provide training and support to teams for consistent usage and maximum impact.
• Analyze critical data points to improve client interactions, monitor client health, and enhance

retention efforts.

• Supports GEODIS' programs for Safety, Health, Environment, Quality , Ethics, Compliance, CSR

and Sustainability

What you need: (requirements)

• Minimum 5 years of experience in Global Supply Chain Industry or function
• Strong consulting experience preferred
• Knowledge of transportation management, network design, global flows and warehousing design

concepts

• Experience in a 3PL environment strongly preferred
• Experience with operations analysis and design
• Experience with operations management preferred
• Experience with customer relationship management (CRM) software preferred
• Knowledge of P&L statements
• PC literate with a command of Microsoft Office products such as Word, Excel, PowerPoint and Outlook

Bonus if you have: (Preferred requirements)

• Exceptional technical skills.
• High level of business acumen and strategic thinking
• Ability to work in matrix organizations
• Capacity to manage multiple teams working on projects concurrently
• Exceptional understanding of the economics of solutions and implementations
• Ability to communicate with various levels of the organization as well as various levels of the

customer's organization

• Ability to influence others
• Excellent analytical, problem-solving, and decision-making skills
• Capable of leading High Complexity engagements and inter-functional work teams
• Ability to travel domestically and internationally up to 50% of time

What you gain from joining our team: (benefits)

• Access wages early with the Rain financial wellness app.
• Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and paternity leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community.
• + more!

Join our Team!

• Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

OR

• Text DELIVER to 88300 to Apply1