Service Coordinator

TEKsystems
$19.00 / hr
United States, Virginia, Virginia Beach
Nov 21, 2024
Description: Answers and handles inbound calls to the Service Departments, scheduling appointments and providing assistance as necessary 2.Obtains detailed, accurate and specific customer, vehicle and service information 3.Monitors appointments, contacting no-shows daily to reschedule 4.Proactively contacts customers and conducts other outbound calls as necessary 5.Retrieves and handles after-hours voicemails appropriately 6.Brings any potential customer dissatisfaction issues to the attention of the Service Customer Care Center 7.Ensures the dealership meets or exceeds the manufacturer's national average for customer satisfaction 8.Maintains safe work environment 9.Completes all other projects and duties as assigned Skills: Customer service, call center, dealerships Additional Skills & Qualifications: high school diploma or equivalent 2+ years of call center experience car dealership experience a plus Experience Level: Expert Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.