Schedule Specialist

We are hiring a Scheduling Specialist.

At Northwest Home Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. You can find a home for your career here.

As a Scheduler, you can expect:

• flexibility for true work-life balance
• opportunities for career growth
• employee-focused wellness and support programs

• Utilizes EMR and scheduling tools to efficiently schedule all visits with field staff taking into account business needs, patients' needs and employee needs.
• Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
• Monitors Pending Referrals daily and assigns licensed professional (LP) and patient care manager for all SOC visits.
• Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate.
• Runs Scheduling Request Report daily, completes requests as appropriate for Medicare week. Monitors productivity and distribution of regular visits for caregiver optimization, communicates with team leader as appropriate.
• Reviews Unverified Visit report daily. Communicates directly with field staff, patient care manager, clinical director as needed.