Medical Record Technician

The Cancer Center of Kansas (CCK) is seeking a full-time, on-site Medical Records Technician to join our team in our Wichita, KS offices. The typical work week is Monday through Friday, 8:30 AM - 5:00 PM with no major holidays, no on-call and no weekends.

As part of The US Oncology Network and with over 40 years being established in Kansas, CCK delivers quality, personalized cancer care to communities across the state. Our physicians and staff treat patients in over 18 locations throughout the state. Our management and physician teams continue to be recognized in our communities for Excellence in Healthcare! With our mission in mind, we value each and every employee for their life-saving expertise and the role they play in making our patients' lives as easy and comfortable as possible. Our employees are our most valuable resource. They help us create and continue to deliver on our mission. In CCK's partnership with the US Oncology Network, one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America and supported by McKesson Corporation, we are able to extend an extremely competitive offering of benefits to employees, including:

• Medical Health Care

• Dental Care

• Vision Plan

• 401-K with a matching component

• Life Insurance

• Short-term and Long-term disability

• FSA and HSA

• Legal Insurance

• Competitive Paid Time Off Plan

• Wellness & Perks Programs

What does this position entail?

Under direct supervision, assists with maintaining patient records and other health information that is both inbound and outbound through locating, filling, importing and exporting necessary medical records. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

The essential duties and responsibilities of this position are:

• Scan and attach all internal and external correspondence and electronic medical records into the patient chart that are received in various methods.

• Obtain records in a timely fashion to ensure necessary records are available in advance of scheduled appointments. May require coordination with providers and other clinic staff.

• Print, mail, e-mail, and/or fax patient chart information as requested and authorized to individuals, organizations, patients, etc.; document in detail all processes.

• Answers phone calls and incoming electronic messages in a prompt, courteous and professional manner.

• Ensures patient charts are updated with the most current information including but not limited to referral information, consults, scans, and test results prior to patient's next office visit.

• Initiates medical record requests and searches for patient records for treatment purposes from external entities, using fax, phone, paper, remote access, or e-mail methods.

• Monitors the various methods of inbound records including the fax server and EMR messaging and then organizes and distributes to departments or attaches as needed.

• Insures all obtained forms are complete, accurate, and signed according to the form needs.

• In a timely manner according to company and HIPAA guidelines, answers requests for information and documents as authorized and documents all information releases.

• Maintains medical record operations by following all company and department policies and procedures.

• Demonstrates an understanding of PHI confidentiality to protect the patient and clinic.

• Attends required, applicable meetings.

• Remains current on all compliance requirements.

• Ensures all applicable policies and procedures of the company and Network are followed.

• Performs other tasks as reasonably requested, as applicable to the role and for departmental coverage.

Supervisory Responsibilities:

• None.

The ideal candidate for the position will have the following qualifications:

Basic Work Requirements:

• Ability to read, understand and follow oral and written instructions.

• Ability to perform clerical tasks at a high level.

• Ability to time manage according to appointment lists and inbound requests.

• Ability to deal courteously directly with providers, patients, co-workers, and outside facilities.

• Ability to operate a telephone system and utilize appropriate telephone etiquette.

• General knowledge of computer programs such as Microsoft, Adobe and EMR system.

• General knowledge of standard office equipment such as computers, multifunction machines and desk phones.

• General knowledge of medical terminology.

• Ability to speak clearly and concisely. Ability to hear sounds concisely.

Education/Training/Experience:

• Position is entry level and requires 0-3 years' experience, preferably in a medical office setting.

• Previous experience in a medical records' experience preferred.

• Knowledge of electronic health record systems is a plus.

• Time Management, Organization, Attention to Detail and Quality Focus skills needed.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

Competencies:

• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded as an expert in the technical/functional area; accesses and uses other expert resources when appropriate.

• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.

• Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.

• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.

• Demonstrates Team-Oriented Characteristics: Fosters a positive and productive team environment by working effectively with others and offering help when able.

• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, medical preparations and other conditions common to an oncology/hematology clinic environment may occur. Work is performed in an office environment. Requires comfort in working in a team environment and having frequent interaction with staff, patients, visitors, and physicians.