Operations Admin I

Responsable d'assurer les fonctions de secretariat et d'administration pour l'ensemble des zones operationnelles du centre et de la succursale, y compris le transport routier, la gestion des dossiers, l'assurance qualite et le service client. Traite rapidement les colis endommages et mal adresses afin d'optimiser les delais de livraison. Premier point de contact du client pour une variete de problemes.

Essential Functions

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions.
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy.
• Ensures all loose product is accounted for as per company policy.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions.
• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.
• Enters settlement adjustments as directed by manager.
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files.
• Verifies timely log entry into system.
• Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues.
• Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review.
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.
• Performs other duties as assigned.

Scolarite minimum

• Diplome d'etudes secondaires ou GED requis

Experience minimum

• Experience de bureau ou de service a la clientele anterieure souhaitable

Connaissances et competences

• Competences generales telles que la dactylographie, la saisie et l'examen des donnees; et l'utilisation du telephone, du photocopieur et de la telecopie.
• habilete logicielles, y compris l'utilisation des logiciels Microsoft Office et des applications en ligne.
• Habiletes de service a la clientele necessaires pour repondre efficacement et professionnellement aux demandes.
• Aptitudes de gestion du temps, organisation et multitache necessaires pour travailler dans un environnement pressant, gerer diverses taches et priorites changeantes, tout en maintenant une grande attention aux details et a l'exactitude pour accomplir
Conditions de travail

Qualifications Requises:

Transparence Salariale:

Salaire:

Details Supplementaires: 12 months Fixed Term Contract; Schedule Tuesday - Saturday 12AM - 5AM

DENI DE RESPONSABILITE

Cette description de poste est de nature generale et ne vise ni a presenter un inventaire complet de toutes les fonctions, responsabilites et qualifications exigees des employes affectes au poste ni a etre interpretee comme tel. Le titulaire de ce poste doit accomplir toutes les autres taches pouvant lui etre assignees ; doit etre capable de reussir les tests et programmes de formation obligatoires ; doit etre capable de fonctionner dans un environnement PC / Windows ; doit reussir toute formation recurrente et maintenir les accreditations annuelles necessaires le cas echeant ; et travailler selon un horaire variable en fonction des besoins de l'entreprise. Le titulaire qui reside dans la province de Quebec doit etre bilingue (francais et anglais). En plus des facteurs habituels faisant partie du processus de selection, tout candidat a un poste exigeant la conduite d'un vehicule comme competence de base doit posseder un permis de conduire valide (p. ex. de classe 5, G, ou 1 AZ) et un dossier de conduite affichant un maximum de deux infractions et / ou accidents au cours des 24 mois precedant la date de candidature. Les candidats feront en outre l'objet d'une evaluation basee sur l'examen approfondi :

1. de leur dossier de conduite courant,
2. des resultats de leur entrevue et
3. des resultats de toute evaluation de leurs competences de conducteur.