Lead Scheduling Specialist

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RAYUS Radiology is looking for a Lead Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Lead Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. In addition, takes ownership of training, process improvement and/or quality assurance as assigned. Ensures the team is delivering the highest level of service.

This is a full-time position working 40 hours per week; shifts will vary.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(65%) Scheduling

• Answers phones and handles calls in a professional and timely manner
• Maintains positive interactions at all times with patients, referring offices and staff
• Schedules patient examinations according to existing company policy
• Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
• Ensures all patient data is entered into information systems completely and accurately
• Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
• Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
• Maintains an up-to-date and accurate database on all current and potential referring physicians
• Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
• Arranges transportation and hotel accommodations for patients when appropriate
• Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
• Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)

(10%) Insurance

• Pre-certifies all exams with patient's insurance company as required
• Verifies insurance for same day add-ons
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(15%) Team Supervision

• Manages the training and onboarding of new associates
• Assists in the recruiting, interviewing and hiring process for scheduling specialists
• Leads regular staff meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in staff performance evaluations, development of associates including performance improvement plans and disciplinary actions
• Assists in or establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate center coverage
• Ensures comprehensive knowledge of company policies and procedures for scheduling associates

(5%) Performs other duties as assigned

Required:

• High school diploma or equivalent
• Working knowledge of Microsoft Office
• Proficient with using computer systems and typing
• Must be able to handle multi-level phone system with a high volume of calls at one time
• 3+ years of medical scheduling and customer service experience with demonstrated ability to train others and recognize and implement process improvements

Preferred:

• Bilingual