IT Service Delivery Manager

TEKsystems
$40.00 - $50.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Clinton
Nov 22, 2024
Successful candidate will work 100% onsite Role Priority #1 Overall site leadership and field support accountability: Customer Service/Customer 1st Role Priority #2 Windows 10 Deskside Support to C Level Executive/VIP/Executive Leaders Role Priority #2 Site status reporting: Daily client support metrics (how many tickets are open/which are priority) Solving and managing high priority tickets on a day to day basis * * Top Skills - Must Haves * Windows 7 / Windows 10 / Windows 11 Top Skills' Details O Seeking candidates who have moved up through the ranks of Desktop support O Minimum 2 years' experience of Executive Level Deskside Support (C-Level Executives/VIP)- O Minimum 5 years Windows 10 (Windows 7 prior ) Desktop Support and or network smart hands (Data Center/Basic Network support) experience in a corporate environment. O This resource must have strong current Windows 10 client support experience....and a customer 1st mentality O Minimum 5 years End-user client -LAN/Networking support in a corporate environment O Excellent customer service experience O Resource must have previous healthcare/clinical environment experience. O Bonus: ServiceNow experience.. not specifically required.... Job Description O This resource will be a highly visible resource providing executive support and communications to C-Level Executives O This resource will also provide executive level reporting O The role will be daily onsite and may occasionally require client site to site travel. O Must have prior experience providing reporting (field support/tickets) General Deskside Support experience: o Incidents - Software break/fix o IMACs - Installation of software, machine upgrades, etc. o Refresh o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers o Experience with Active Directory o Experience with Windows 10 and Microsoft Office o Experience with Deskside support in a hospital environment a plus o Experience with ServiceNow- PREFERRED NOT REQUIRED o Ticketing System is ServiceNow o Tech walk-up bar at staffed locations o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.