Consumer Support Specialist Supervisor

The Security Operations Supervisor supports the Director of Security Services in the proper and efficient operation of the department's assigned duties. Preparation of staff research and reports; and the coordination and management of programs and projects for his/her staff. Responds to emergency situations, critical incidents, deadly force situations, call for service and other requests for assistance.

This position is an armed uniformed, shift role and will act as the final security authority for implementation of department policies, such as arrest decisions.

• Accountable to the Security Services Director for the actions and events that occurred during the supervisor's shift. Responsible for keeping a daily log of significant event and regularly updating the senior department leaders. Performs other duties as assigned
• Mentors' officers and is responsible for leading a shift of officers as they perform security services. Maintains a high-level of situational awareness for organizational security threats. The Security Operations Supervisor performs vigilant follow-up to all known security threats. Responsible to make sure that the physical building is secure when appropriate
• Assures that all officers are equipped with all required equipment. Responsible for daily/nightly activity assignments such as ILSM, vehicle and officer professional appearance standards, vehicle safety inspections, officer assignments, participates in fire drills, inspections, and other assigned duties
• Responsible to be knowledgeable of which crimes under PA 330 are immediately reportable to the local police authority. The Security Operations Supervisor will assure that the incident is not only reported to the local police jurisdiction but to senior leaders of the department in a timely manner
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Suggests policy, performs follow-up, assists with investigation of crimes and communicates with the Director, Security Services, as needed
• Must obtain and maintain a Concealed Pistol License (CPL) and successfully complete advanced firearms training within 6 months. Maintain annual firearms qualifications standards as determine by department policy
• Completes performance appraisals within the time period established by the organization. Monitors security police employee performance and takes action when appropriate
• Coordinates requests for service, information, records, and data in the area of responsibility. The Security Operations Supervisor assists with investigations, consultations, and training activities for department customers. Establishes and maintains effective working relationships within the organization. Interacts with clinical staff, patients, family members, and visitors and assures that communication is effective

Required

• Associate's Degree or equivalent
• LIC-Driver's License - STATE_MI State of Michigan Upon Hire
• LIC-MI Commission on Law Enforcement (MCOLES) - STATE_MI State of Michigan 180 Days
• CRT-IAHSS Basic - IAHSS International Association for Healthcare Security and Safety 90 Days
• CRT-Basic Life Support (BLS) - AHA American Heart Association 180 Days or
• CRT-Basic Life Support (BLS) - ARC American Red Cross 180 Days
• CRT-First Aid - AHA American Heart Association 180 Days

Preferred

• Bachelor's Degree or equivalent
• 7 years of relevant experience law enforcement experience
• 5 years of relevant experience Corewell Health Security Police Officer experience

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.