Team Lead Language Services (Bilingual English/Spanish) -Full time - DC

Under supervision, Team Lead will provide language interpretation services to patients, families and staff in critical, acute, or chronic medical situations as needed. Will provide services in person or telephonic interpretation to assist patients and families in their interactions throughout the hospital. Will assist manager in program knowledge and initiatives

Minimum Education
Bachelor's Degree (Required)
Master's Degree (Preferred)

Minimum Work Experience
3 years Experience as a medical interpreter in a clinical setting (Required)

Required Skills/Knowledge
Bilingual Spanish and English.
Highly proficient in medical terminology.

Required Licenses and Certifications
Certification in Medical Interpretation preferred or required within 1st year of employment. Master's degree in equivalent field may be accepted.
1 Year (Required)

Functional Accountabilities
Eliminates Language Barriers to Patient Care

• Facilitates communication among patients, families and staff

• Interprets directly and accurately , without omissions, addition or interference with communication.

• Manages assignments independently without close supervision

• Maintains professional role and sensitivity during critical medical and/or psychological situations; Respects all parties in the discussion and their individual roles

• Highly proficient in Medical Terminology

• Demonstrate accurate, clear and timely verbal and written communication

Promotes Appropriate Utilization of Interpretation Services by Staff

• Educates staff in the process of how to appropriately request interpretation services

• Communicates with staff about staff needs and patient/family needs

• Works closely with other departments providing recommendations

• Collaborates with the Manager of Patient and Family Education to develop and implement program guidelines, policies and procedures with staff

• Educates program staff on best practices and ensures educational requirements are met

• Assists in the design, development an coordination of training sessions, programs and competency testing staff

Contributes to a Well-Organize Program

• Helps to ensure interpretation assignments are coordinated accurately, effectively and efficiently

• Maintains required logs/tracking system in order to track project progress and productivity

• Maintains departmental performance reports

• Provides direct supervision to medical interpreter staff as assigned by manager ensuring medical interpreters meet performance requirements

• Manages own time to be productive

• Maintains archives and databases related to interpretation/translation projects

• Distributes workload in the absence of the Language Services Manager

Performance Improvement / Problem Solving

• Identifies opportunities to improve clinical and administrative processes

• Identifies and resolves issues, overcoming challenges

• Makes appropriate decisions, using sound judgment

• Communicates operational issues and progress towards goals to other members of the management team

Teamwork/Communication

• Partners with all team members to achieve goals

• Works effectively with diverse groups

• Demonstrates accountability for work

• Shares and seeks knowledge and provides feedback to others

• Receptive to others ideas and opinions

• Exemplifies CNMC Core Values of Compassion, Commitment and Connection during interactions with internal and external customers

Project Coordination & Facilitation

• Assist with coordination and completion of projects (e.g., use periodic checks to assess and track the progress of a Project's timeline and/or performance

• Assist with budget reports, as needed

• Apply substantive knowledge in order to assist and represent manager thoroughly in the scope, diversity, and complexity of project and organizational commitments.

Organizational Accountabilities
Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural/ ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance