Student Services Specialist

Appalachian State University

$40,134-43,542

United States, North Carolina, Boone

287 Rivers Street (Show on map)

Nov 22, 2024

Position Summary Information

Classification Title	Administrative Support Specialist (Student Supp Serv-2nd Position)
Working Title	Student Services Specialist
Location	Boone, NC
Job Category	6
Position Number	064661
Department	Counseling, Family Therapy, and Higher Education - 260100
Minimum Qualifications	Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions. Diplomas or degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions	The Department of Counseling, Family Therapy, and Higher Education is one of five departments in the Reich College of Education, offering programs that prepare students for human services positions in K-12 schools, colleges/universities, and mental health agencies. The Student Support Services Specialist supports the department's programs and serves as an administrative assistant to the department chairperson. Responsibilities center around student services and records, course schedules and registration, and departmental communication and PR. Duties and responsibilities include but are not limited to: Maintain student records Coordinate course scheduling and registration for the department Manage departmental communications and PR, including websites Effectively use software systems such as MS Office, Excel, Google Suite, Canva, and website editing programs Maintain knowledge of departmental and institutional information, policies, and procedures
Knowledge, Skills, & Abilities Required for this Position	Experience navigating computer applications including MS Office, Excel, and Google Suite Records management skills Excellent grammar, spelling, and communication skills (written and oral) Strong organizational skills and attention to detail Able to take initiative Individual must be highly organized, thorough, reliable Must have the ability to work independently
Preferred Qualifications	Bachelor's degree or higher Thorough knowledge of standard office practices and procedures Eexperience in an academic environment Records management skills Strong working knowledge of computer applications including Google Suite Excellent verbal and written communication skills Problem solving skills
Type of Position	Permanent Full-Time
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	1.0
Work Schedule/Hours	Mon.-Fri., 8:00 am-5:00 pm
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Physical Demands of Position	To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Overall Competency Level	Advanced
Salary Grade Equivalency	GN08
Salary Range
Anticipated Hiring Range	$40,134-43,542
Required Functional Competencies to Successfully Perform Job Duties.	Communication - Verbal: Communicate clear and accurate information verbally to various stakeholders about programs within the department and about institutional policies and procedures. Communicate regularly to share information verbally with with Department Chair/Assistant Chair, office staff, faculty, students, and departmental graduate assistants. Effectively communicate verbally to gather information from staff members across campus. Communication - Written: Independently compile, analyze, assimilate, and compose information into varied or non-standard formats with responsibility for content review, accuracy, quality, and timelines, requiring in-depth program knowledge and interpretation. Communicate clear and accurate information in writing (and via websites) to various stakeholders about programs within the department and about institutional policies and procedures. Communicate effectively in writing (including email and chat) with Department Chair/Assistant Chair, office staff, faculty, students, and departmental graduate assistants. Complete paperwork/forms (e.g., Internship Inventory data, hiring GAs) accurately. Maintain departmental listservs/Google Groups and websites to ensure content is accurate and clear. Knowledge - Program & Organization Maintain in-depth knowledge of program policies and procedures related to graduate admissions, assistantships, student employment, program requirements, records management, communication, scholarships, course scheduling, registration, graduation, and office operations.

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date	11/22/2024
Closing Date	12/08/2024
Competency Level Statement	Management will only consider applicants who meet the required competencies.
Special Instructions to Applicants	Please attach Required Documents: Cover Letter Resume List of References with Contact Information or provide a minimum of 3 professional references in the application form
Search Chair Name	Amy Milsom
Search Chair Email	milsomas@appstate.edu
Applicant Pool Preference	External (Post on the Web)

Departmental Information

Quick Link	https://appstate.peopleadmin.com/postings/48831
Posting Number	201502772P