Senior Salesforce Marketing Cloud Analyst

Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

This position is responsible for full performance complex work supporting information technology application(s) through planning, designing, implementing, maintaining and providing ongoing optimization and support. Duties include providing front line support to end users through analyzing and diagnosing problems and determining a solution. This position may perform lead work over lower level staff.

Potential Specialty Areas: Service Cloud, Marketing Cloud, Apex, Lightning, SOQL

Department: Business Applications Services
Hours per week: 40, eligible for benefits
Shift: Monday - Friday, 8am - 5pm, work hours may vary based on the needs of the department. This role may require on-call rotation.

*This position has potential to be fully remote if applicant is located within CHCO hiring region.

• EDUCATION - Bachelor's degree is required.
• EXPERIENCE - Minimum of five (5) years of related experience is required.
• EQUIVALENCY - Combination of post-high school education, job related certification, and/or related experience equivalent to nine (9) years may be considered in lieu of minimum requirements.
• Previous experience with Marketing Cloud, Datorama/MCI
• Background in Marketing and workflows/processes
• Ideal applicant has Marketing Cloud and Service Cloud certifications
• Salesforce Administrator/Developer certification also preferred.

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS

Possible Senior Salesforce Marketing Cloud Analyst Essential Functions

• Oversee the performance and integrity of the Salesforce platform and integrations with 3^rd party systems.
• Manage Salesforce roles, profiles, sharing rules, workflows and groups.
• Importing new contacts, leads and other data into the Salesforce platform.
• Manage both Service Cloud and Marketing Cloud environments.
• Integrate Service Cloud and Marketing Cloud together while ensuring data integrity.

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Analyzes and diagnoses complex system problems, identifies root cause, and then solves the problem or escalates issues to other appropriate IT staff when outside area of responsibility or expertise.
• Plans, designs, implements, maintains and provides ongoing optimization and support for applications.
• Gathers, validates, and translates complex technological requirements into design and development specification while providing product management.
• Collaborates with system users to and other IT professionals evaluate, plan, design, develop, test, implement and maintain systems.
• Addresses highly technical issues that occur during installation and maintenance activities.
• Completes or coordinates the preparation, coding, testing, and debugging of complex programs.
• Analyzes, designs and builds workflows to meet the needs of users.
• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications.
• Gathers and analyzes information to resolve incidents and troubleshoot problems. Documents the process and resolves the problem.
• Documents design, application and technical specifications as appropriate. Works with others to create support and training documents.
• Identifies and clarifies reporting needs and expectations with end users and works with report developers to clarify data and reporting needs.
• May serve as a subject matter expert (SME) in the underlying data structure to assist report developers with complex report needs.
• Partners with vendor to troubleshoot and resolve system problems, to improve product performance and usability.
• Provides vendor with recommendations for system improvements.
• Reviews documentation for complex upgrades and monthly system updates. Evaluates possible changes and impacts with other analysts and end users.
• Supports end users and provides primarily Tier 2 and Tier 3 support for supported systems.
• Serves as a mentor to team members as requested for technical and customer support skills development.
• Acts as a project lead for complex projects.
• Simplifies complex workflows.
• Assumes on-call responsibilities as required.

SCOPE AND LEVEL

• Guidelines: Possesses and applies a broad knowledge of concepts, practices and procedures within a particular field of specialization.
• Complexity: Duties and tasks are broad and complex, usually requiring a greater degree of responsibility. Procedures, methods and techniques to carry out work may not be well defined, requiring advanced knowledge in specific specialties and of the organization.
• Decision Making: Has latitude in making most decisions. Decisions and recommendations are made after contemplative analysis and with independent judgment and ingenuity. May escalate the most complex and important decisions to a higher level employee, supervisor and/or manager.
• Communication: Communicates explanatory and/or interpretive information relative to the organization and/or advanced knowledge of own function with team members, peers, management, clients and in some cases, the public. Uses discretion and independent judgment is exchanged, defended, gathered and/or presented. Defers to higher level team members and/or management only when necessary.
• Supervision Received: Works under limited supervision and with a high degree of independence, conferring with supervisor and/or manager on unusual matters. May be assisted by lower level employees.

PHYSICAL REQUIRMENTS

• Vision - Near: clear vision at 20 inches or less
• Weight Lifted/Force Exerted: up to 10 pounds/4.5 kilos, up to 1/3 of time
• Hearing: able to clearly hear details
• Sit: 2/3 or more of time
• Talk: able to communicate verbally
• Mental/Emotional: able to work in close proximity to others and/or in a distracting environment
• Mental/Emotional: able to cope with stress effectively
• Mental/Emotional: able to prioritize effectively

WORK ENVIRONMENT

• Mental/Emotional: able to tolerate ambiguity
• Mental/Emotional: able to prioritize effectively
• Mental/Emotional: may be subject to many interruptions
• Office Work Environment: Regular/frequent exposure
• Bloodborne Pathogen Category 2: Occasional exposure to blood/body fluid

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.