Deliverability Consultant

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The primary responsibility is working a case queue of customer deliverability issues escalated from support. You will be part of a team based environment. Most deliverability-related issues will include blocking by major ISPs, blocklists by DNSBLs and filtering services, mailbox provider spam folder placement, and advising on high-level IP warming. Consultant sometimes will engage directly with customers virtually depending on the issue.

Job Responsibilities:

• Work with major mailbox providers to help resolve blocking or spam placement issues. This includes being knowledgeable enough to be able to have back and forth conversations with representatives of these mailbox providers.

• Reach out to filtering services where a customer's IP is blocklisted

• Handle escalations from customers with major deliverability issues that may include virtual meetings

• Retrieve and compile reporting that shows bounce rates, complaint rates, open rates, etc and be able to analyze that data to provide prescriptive advice to customers on how to improve deliverability success.

Experience Preferences:

• 2-5 years of experience in an analytic, data driven email deliverability role

• Ability to read and analyze email headers to identify issues

• Technical knowledge of DNS, SPF, DKIM, and DMARC

• Knowledge of the Manage environment

• Knowledge of the Centro reporting environment

• Working in a team environment

• Knowledge of major mailbox providers and an understanding of common ISP procedures(feedback loops, postmaster pages, contact forms, etc)

• Excellent written and verbal communication skills

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