Manager, Admissions

Thank you for your interest in a career at Northcentral Technical College (NTC).

NTC offers outstanding career opportunities at our beautiful campus with state-of-the-art technology and a stimulating and diverse environment. Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off - including two paid closures for the winter holiday (Christmas - New Year) and summer (week of July 4th), for most full-time positions. NTC is "The College that Cares" and makes a difference in the lives of our employees and students. If you have the desire to help students while positively impacting the community, we'd love for you to join our team! See why our current employees did!

Salary is commensurate based on occupational experience and qualifications.

JOB SUMMARY, DESCRIPTION & QUALIFICATIONS:

Job Summary

The Admissions Manager oversees the College's admissions processes, ensuring efficient, student-centered operations that align with strategic enrollment goals. This role manages program admissions, optimizes processes within the Student Information System, and provides data-driven insights to enhance efficiency and student experiences. Collaborating with internal and external stakeholders, the Manager ensures consistent service delivery across campuses and supervises the daily activities and professional development of Student Services Assistants. Through strategic planning and effective leadership, this position supports the College's commitment to student access and success.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodation.

Admissions and Enrollment Management

• Oversee the admissions process for NTC's programs, including application support, program readiness assessment, acceptance processing, and applicant communication.

• Monitor program and course waitlists, manage capacity for high-demand programs, and oversee communications with students.

• Collaborate with IT and other departments to optimize admissions processes within the Student Information System, ensuring data accuracy and efficiency.

• Ensure accurate and current admissions information on the NTC website, making data-informed recommendations for process improvements.

• Serve as Designated School Official (DSO) for International Student Admissions.

Strategic Planning and Reporting

• Assist the Senior Director, Enrollment Strategy, in developing and implementing long-term plans for enrollment services.

• Analyze admissions data and trends to identify opportunities for improvement and prepare reports to guide decision-making.

• Implement Lean strategies and technology solutions to enhance efficiency and improve student experiences.

Supervisory Responsibilities

• Provide input during the hiring process, oversee training, conduct performance evaluations, and support professional development for Student Services Assistants.

• Coordinate daily workflows, schedules, and coverage for One-Stop/Enrollment Services offices, including evening and weekend hours.

• Ensure consistent service delivery across regional campuses through collaboration with regional campus directors.

Collaboration and Customer Support

• Work closely with the Manager of Student Recruitment, Director of Financial Aid, and Registrar to maintain accurate student records and ensure consistent messaging to students.

• Serve as a liaison with Testing Center, College Prep Center, and Academic Resource Center to support student success.

• Handle customer complaints and make decisions regarding unique circumstances to ensure student satisfaction.

Minimum Qualifications Required

In limited circumstances, NTC may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Education:Bachelor's Degree

Bachelor's Degree in related field.

Experience: 4 Years

• A minimum of four years of related experience in admissions, enrollment management, or a similar field is preferred.

• One year of prior supervisory experience required, preferred within the last five years, with demonstrated ability to lead teams and manage workflows effectively.

• Strong understanding of technical college or two-year college systems is desirable.

• Demonstrated ability to analyze data, identify trends, and make informed recommendations for process improvements.

• Experience with student information systems, with Workday experience preferred.

• Proven ability to manage multiple priorities in a fast-paced environment while ensuring accuracy and efficiency.

• Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse stakeholders.

Knowledge, Skills and Abilities

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities, including language skills, reasoning and mathematical abilities are essential.

Language Skills:

Ability to read, write, analyze and interpret complex documents; present topics to internal and external individuals of all levels.

Math Skills:

Ability to perform and work complex calculations, make comparisons, interpret and provide logical explanations to others.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw conclusions to critically create resolutions; interpret instructions in mathematical or diagram form with abstract and concrete variables.

Technical Skills:

Ability to manage and track document changes; create, modify and format templates and files; ability to use multiple computer screens and multitask in several computer applications.

Customer Service Skills:

Ability to understand complex concerns and formulate solutions; communicate professionally with various audiences in different situations.

Physical Requirements

Carrying/Lifting 10-25 lbs: Low

Carrying/Lifting 25-50 lbs: Low

Carrying/Lifting >50 lbs: N/A

Sitting: High

Standing/Walking/Climbing: Low

Squatting/Crouching/Kneeling/Bending: Low

Repetitive Hand/Foot Movement: High

Pushing/Pulling/Reaching Above Shoulder: Low

Work Environment

Indoor/Office Work Environment: High

Outdoor Weather Conditions: N/A

Irritated or Agitated Individuals: Low

Hostile or Violent Individuals: N/A

Hazardous Fumes/Odors/Toxic Chemicals: N/A

Confined Spaces (as identified by OSHA): N/A

Work-Related Travel: Low

Smell Requirement: N/A

Specific Vision: High

Hearing: High

Taste: N/A