Director, Product & Software Engineering (Remote)

DIRECTOR OF PRODUCT & SOFTWARE ENGINEERING

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance, and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Director of Product & Software Engineering will be a key leader responsible for setting the strategic direction and driving the development of Databank's customer portal, internal ERP, and automation platforms. Reporting directly to the CTO, this role will ensure our products deliver exceptional value, superior user experience, and world-class reliability. The Director will align cross-functional teams around a cohesive roadmap designed to achieve business objectives while crafting elegant applications our customers and internal stakeholders love to use.

Key Responsibilities:

• Product Leadership: Oversee the entire product lifecycle-from strategic planning and concept validation to development, release, and ongoing enhancement-for Databank's core platforms (customer portal, ERP, automation systems).
• Cross-Functional Team Management: Directly lead and mentor Product Owners, UI/UX designers, Business Analysts, and Scrum Masters to ensure cohesive and effective product delivery.
• Technical Domain Expertise: Leverage deep technical knowledge of cloud, colocation, DCIM, BMS, and physical access technologies to guide architectural decisions, platform design, and technology investments.
• Strategic Road Mapping: Define and maintain a unified product roadmap that addresses evolving market needs, aligns with business objectives, and sets clear priorities for features and enhancements over an 18-month horizon.
• User-Centric Design: Champion a human-centered approach to product development, ensuring UI/UX is intuitive, accessible, and resonates with diverse user personas-both external customers and internal teams.
• Agile Execution & Maturity: Lead agile product management processes-including Program Increments (PIs), sprints, and continuous iteration-while tracking KPIs, measuring velocity, and driving process improvements to maximize resource utilization.
• Innovation & Thought Leadership: Promote forward-thinking strategies in data center, cloud, and related technologies, fostering a culture of continuous innovation and team growth.
• Customer & Stakeholder Engagement: Partner with Operations, Technical Operations, Account Management, and Customer Success teams to support customer satisfaction initiatives, gather user feedback, and ensure solutions meet current and future needs.

Supervisory Responsibilities:

• Lead, mentor, and inspire a diverse team of Product Owners, UI/UX designers, Business Analysts, and Scrum Masters.
• Provide clear direction, performance management, and professional development opportunities for your team.

Qualifications:

• Industry Expertise: Proven experience in data center, cloud, colocation, DCIM, BMS, and physical access technologies.
• Product Management Experience: Extensive track record in product management roles, including managing product lifecycles and achieving ROI targets.
• Agile Methodology & Tools: Familiarity with agile frameworks (e.g., SAFe), tools (e.g., Jira, Confluence), and best practices for incremental delivery and continuous improvement.
• Cross-functional collaboration: Demonstrated ability to influence without direct authority and work effectively across matrixed organizations.
• Technical & Business Acumen: Strong ability to translate complex technical concepts into compelling business value propositions and communicate them to both technical and non-technical stakeholders.
• UI/UX Focus: Experience guiding UI/UX teams to create intuitive, visually appealing solutions and deliver outstanding user experiences.
• Analytical & Strategic Thinking: Capable of defining meaningful KPIs, interpreting data-driven insights, and adapting product strategies to maximize market impact.
• Leadership & Team Building: Skilled in mentoring and managing high-performing teams, fostering professional growth and strong team dynamics.

Education & Experience:

• Bachelor's degree or equivalent experience in a technical or engineering discipline.
• 5+ years of progressive experience in product management, engineering leadership, or similar roles, ideally within data center, cloud, or related infrastructure environments.
• Experience leading platform modernization efforts and familiarity with ERP, BSS/OSS platforms, or similar enterprise solutions.
• Fluent in agile frameworks-your backlog is always ready for its close-up.

Benefits

• Health, Dental, Vision packages
• Short-term and Long-term Disability Insurance
• Life Insurance
• 401k matched by company
• Paid Time Off and Holidays

Why Join Databank?

At Databank, you won't just be connecting dots-you'll be redrawing the entire map. Join us in a fast-paced, collaborative environment where you'll help define the future of data center and cloud services. Ready to make something extraordinary happen? Let's get started.