Support Services Tech III

Are you looking for an exciting opportunity?

We currently have a full-time opening for a Support Services Tech III in our Carlsbad Office location. If you are looking for a fast-paced environment where you can make a difference every day, then this is the opportunity for you!

The right person to join our team is...

Demonstrates ownership and accountability; demonstrates the ability to communicate effectively both written and verbal to exercise discretion and judgement effectively; to manage multiple priorities while maintaining a high level of accuracy and attention to detail; demonstrates comfort with escalating issues and requesting support when needed. Maintains high ethical standards and professionalism with the ability to handle confidential, private, and sensitive information effectively; preserves individual credibility; and positively interacts with others.

This position is responsible for....

The Support Services Tech III coordinates and executes technical support services to users of company computers and telecommunications systems. S/he will be responsible for monitoring the successful completion of helpdesk requests, performs follow-up with technology support, resolves level one, two and three requests and communicates status to the IT Supervisor daily.

Your day will be very busy... you will:

• Follows established procedures to respond to requests for troubleshooting assistance. Relies on experience, knowledge base, tools and judgment to resolve issues, or escalate as needed.

• Logs issues and resolutions using internal ticketing system following established procedures.

• Diagnoses, identifies, isolates and analyzes problems utilizing historical database records and alerts management to recurring problems and patterns of problems.

• Installs or assists in the installation and imaging of hardware and peripheral components for internal and external users.

• Provides basic onsite computer training to users in formal and non-formal settings and supports remote customers with hardware and software issues.

• Escalates and notifies others for assistance in resolving incidents that require advanced support, notification of appropriate points-of-contact (POC's) for the systems and coordination, dispatch and tracking of hardware equipment repair.

• Supports off the shelf and custom applications that require a basic understanding of business process.

• Ensures self and departmental awareness and enforcement of all HIPAA requirements including the HIPAA breach process. Ensures HIPAA compliance requirements are integrated and followed in all phases of assigned operations.

• Creates and maintains network accounts through Active Directory. Processes systems for deployment, redeployment or recycling.

• Works with vendors on service, returns and warranty items.

• Acts as the focal point for classification and routing of reported helpdesk incidents/tickets - assist "walk-ins" and respond to helpdesk calls/voicemails.

What your background will be:

• S. Diploma or equivalent and 8+ years of experience or an equivalent combination of education and experience required.
• 4+ years of experience troubleshooting and installing hardware/software with computer systems.
• 4+ year's exposure to a call-center environment and/or prior Help Desk experience and/or customer facing service experience.
• Excellent organization, oral and written communication skills.
• Computer proficiency to include web browser/internet search, MS Outlook, Word, PowerPoint. Technical competence includes the ability to learn new software and systems.

What we can offer you...

Our insurance benefits are effective the 1^st of the month after your hire date.

• Medical/Dental/Vision/Disability plans
• Paid time off (PTO)
• Company paid Holiday Pay
• Company paid Basic Life Insurance

For more information regarding Company benefits, please see https://r3n9i3w6.rocketcdn.me/wp-content/uploads/2023/06/Benefits-At-A-Glance.pdf

Salary/Pay Range:

$31.00 - $35.00

This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. Actual pay is based on many factors unique to each candidate, including but not limited to geographical location, work experience, skill set, relevant trainings and certifications, and business needs. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus.

For six consecutive years Breg was awarded The National Business Research Institute (NBRI) Circle of Excellence Award for employee engagement.

If you meet the requirements above and would like to apply for this position, please visit our website at www.breg.com and click on the 'Careers' section.

Breg is an Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply.

Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas for this position.