Director, Operations

JLL
parental leave, paid time off, 401(k)
United States, Washington, Seattle
Jan 14, 2025
How We support the Whole You: We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security. Benefits to eligible employees, include: 401(k) plan with matching company contributions Medical, Dental & Vision Care 6 weeks of paid parental leave at 100% of salary Paid Time Off and Company Holidays Location: Seattle, WA in office 5 days a week What this job involves - The Director of Operations serves as a business partner and leader to the local Leasing business in JLL's Pacific Northwest region. The position is located in Seattle and also supports the Bellevue and Portland corporate offices. The position will partner closely with the local Broker Leads, with specific oversight of the Sales Coordinators. This role reports to the Executive Director of Operations for the West and partners with other Directors throughout the region to help drive consistency and collaboration. This role involves streamlining processes, managing day-to-day operations, supporting business growth initiatives, and ensuring the firm's operational efficiency. We are seeking a candidate with proven ability fostering a diverse and inclusive work environment, developing high performing teams, and driving change and desired outcomes. This position will drive the development and execution of annual business plans and will be the main contact for Finance, Human Resources, Research, Marketing and IT enabling programs that improve productivity and expand capacity at all levels in the market. The role provides a unique opportunity with exposure to all aspects of the business in a fast-paced environment. Key responsibilities Operations oversight for overall office, primarily working with Brokerage but serves as point of contact for all function partners and business lines Partner with Broker Leads to achieve business objectives and firm/regional initiatives, perform business support activities, ensure transparency, and build a culture of trust and teamwork within Brokerage and broader office Ensure alignment between Marketing, Research, Sales Enablement and Sales Coordinators) to provide best in class support to producers Drive adoption and utilization of firm's sales enablement and technology platforms Develop and motivate a high-performing operation (salest coordinator) teamWork with recruiting/HR for hiring and onboarding of new team members Identify learning opportunities and provide training as needed Develop retention and recognition program for high value talent Manage marginal performers Partner with Finance to ensure complete, accurate and timely reportingClosed transaction processing Ensure AR over 60 days < 5% Meet KPI metrics and margin targets Ensure regular review/updates of pipeline (WIP) Ensure compliance with Firm's, region and or local market specific policies, including expense policies and pre-approval requirements Ensure accurate time reporting by direct reports and provide timely approvals Partner with regional leadership to develop and manage operational budgets, ensuring cost-effective practices while meeting business needs. Monitor key financial and operational performance indicators to ensure alignment with company goals. Oversee forecasting efforts and ensure deal pipeline accuracy. Expense management and policy oversight. Ensure all policies and procedures are communicated effectively and adopted by team members Responsible for overall corporate culture, reward & recognition programs, mentor programs, events, and employee engagement initiatives Maintain required competencies around all required software including, but not limited to, Microsoft Office suite, OneDrive/SharePoint, LeasingOS, Dealio, CoStar, Blackbird, CRM, and others, as required Implementation of additional learning opportunities for self and team Track and update all salesperson/broker and all corporate business licenses Identify process improvements, be solution-oriented, and drive change management Partner with regional Facilities team and to ensure all facilities needs are met, including office renewals, moves, restacks and relocations Perform other duties as requested Interested? An ideal candidate would need to have the following qualifications: Required 5+ years prior management experience and prior business operations experience - in commercial real estate industry a plus Bachelor's degree in Business Administration, Finance, or related / equivalent preferred but not required Strong background and work experience in Finance, P&L / budget oversight Demonstrated leadership ability with collaborative management style Critical thinker with high emotional intelligence and strong conflict management ability Strong business acumen to understand/provide context for decisions; able to influence and challenge decisions as appropriate Proven experience developing high performance teams; high employee engagement and effective delegator Excellent project management ability; solution oriented, organized and resourceful Demonstrated commitment to high professional ethical standards and confidentiality Comfortable working in a fast-paced sales environment Travel required (approximately 10-25%) If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! About JLL - We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.