BSC Customer Care Coordinator- MacDill

BSC Customer Care Coordinator

Position title: BSC Customer Care Coordinator

Reports to: BSC Store Manager

Supervises: N/A

Position summary:

The BSC Customer Care Coordinators responsibility is to obtain payment for goods and provide customers with assistance for processing sales orders.

Duties and responsibilities:

• Answers telephone and welcomes customers by greeting them and learning their shopping purpose.
• Handles data entry in Company Computer Plat form (D365).
• Helps customers make selections by building customer confidence and offering suggestions and opinions. Knowledgeable of our Ecommerce program.
• Provides total customer satisfaction with friendly, courteous, and professional attitude.
• Responds to customer requests.
• Submits quotes for customer approval, and follows through to ensure orders are placed and fulfilled in a timely manner.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations. Checkout areas are to be clean, organized and stoked with all items necessary (i.e. bags, catalogs, and SPO forms).
• Prepares/maintains data for filing by compiling and sorting information. Maintains documents according to established procedures.
• Operating copying/fax machines.
• Works with a team effort and fosters a spirit of cooperation.
• Must adhere to company dress code policy outlined in the Employee Manual. Appearance will always be neat and clean.
• Take receipt of incoming property in the absence of the Warehouse Clerk. Verifies items received by checking information of items according to proper paperwork; inspecting condition of items; comparing count/measure of items to packing list.
• Keeps customers informed by confirming and clarifying orders.
• Controls inventory levels by participating in annual physical inventory and/or cycle counts.
  
  
  
  • Other duties as assigned.
  
  
  
  

Knowledge and Skills:

• Must have intermediate level computer skills including working knowledge of Microsoft Office (Word, Excel, and Outlook)
• Must have excellent customer service skills.
• Must be able to work with customers in a fast-paced environment.
• Must be able to multi-task and maintain priorities for each work day.

Education and work experience:

• Must have high school diploma or GED.
• Knowledge/experience in handling placement/fulfillment orders, quotes, inventory/inventory systems, and POS systems required.

ISO 5.3 - Organizational roles, responsibilities, and authorities: IFB employees have the responsibility and authority to ensure to produce first quality products that meet our customer requirements.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.