Business Process Analyst Senior

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Job Description

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?

About the role:
This role manages process audit activities as a liaison for the organization, both for internal and external audits, including proactive and responsive actions. Contributes process-related content to internal and external journals, newsletters, online wikis, and blogs. Acts as internal consultant for difficult or subtle process-related challenges, such as project management failures, or process dissonance between FIS and the client.

About the team:

The Managed Services team is a group of retirement service professionals that are experts in the Omni Suite of products - Omni Plus, Omni Pay, Omni Workflow, DVW, etc. - with a wide range of experience in the retirement industry. We own the client relationships as well as production support for our clients and strive to provide best-in-class service and expert support for our client's retirement business.

What you will be doing:

* Plans, performs and implements process improvement initiatives, e.g., ISO, Lean or Six Sigma.
* Responsible for most complex business and systems process analysis, design and simulation.
* Diagrams and evaluates existing processes.
* Organizes, leads and facilitates cross-functional project teams.
* Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
* Recommends and facilitates quality improvement efforts.
* Collects data to identify root cause of problems.
* Measures performance against process requirements.
* Aligns improvement to performance shortfalls.
* Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
* May deliver presentations and training courses including measurement, analysis, improvement and control.
* Surveys and analyzes best practices for techniques and processes.
* May lead re-engineering team and act as project manager.
* Communicates team progress.
* Performs cost and benefit analyses.

What you will need:

Bachelor's degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience. Typically requires ten to twelve years of demonstrated business process analysis/consulting experience.

* Broad knowledge of FIS' products and services, business practices and processes
* Requires highest level understanding of organization's business systems and industry requirements
* In-depth knowledge of financial services industry practices, regulations and processes
* Basic knowledge of one or more end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies
* Advanced knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering
* Advanced proficiency in at least one appropriate process methodology, e.g., ISO, Lean, Six Sigma
* Proficiency in quality management methods, tools and technologies
* Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
* Excellent training/presentation skills to educate the organization on new or updated processes
* Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources
* Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management and time management skills
* Ability to persuade and influence others on the best approach to take
* Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
* Is resourceful and proactive in gathering information and sharing ideas

Added bonus if you have:

* Experience in participating in and contributing to new business pursuit for clients with stated business process requirements, requests, questions or needs.

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
* Opportunities to innovate in fintech
* Tools for personal and professional growth
* Inclusive and diverse work environment
* Resources to invest in your community
* Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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