Director of Credit

The Garland Company, Inc
United States, Ohio, Cleveland
3800 East 91st Street (Show on map)
Jan 02, 2025
JOB DESCRIPTION: DIRECTOR OF CREDIT Position/Title: Director of Credit Exempt/Non-Exempt: Exempt Reports to: Controller GENERAL SUMMARY OF POSITION: The Director of Credit is responsible for the management and oversight of the Credit and Accounts Receivable (AR) departments and processes. This position is also responsible for keeping processes up to federal, state, and local compliance standards and the implementation of departmental improvement efforts. CORE AND ESSENTIAL: TASKS: Manages the Credit and Accounts Receivable department and staff Attend leadership meetings and prepare business plans for the department. Oversee the following credit, collection and AR responsibilities and processes; Ensures compliance with all applicable laws and company processes, Establishment of customer credit limits and maintenance of customer accounts Insurance requirements regarding contracts and purchase orders and/or bonds Collection processes and communication with customer base and salesforce Issuance of monthly invoices and statements Maintenance of customer credit and project files Collection accounts referred to legal Cash application transactions and resolution as needed Annual audit process Lead continuous improvement efforts in departmental areas including but not limited to, processes and procedures to ensure standardization and consistency across the organization, technology improvements, cross-training, etc. Provide leadership and support to ensure timely collection of money due to the organization including negotiating with customers in non-payment situations Maintain knowledge and compliance with multi-state lien and bonding requirements and sales tax rates Provides consultation to management in regards to past, current and future credit reports Investigates and resolves matters of significance on behalf of management by working closely with our sales force and various departments to resolve customer concerns Maintain corporate credit policy and recommend changes to management when applicable Set objectives for the AR team that align with the department's goals of improving cash flow and yield on working capital Manage relationship with merchant processor which includes maintaining multiple production accounts and review of fees and surcharging Monitor Day Sales Outstanding (DSO) and AR aging reports and compare to industry benchmarks with monthly reporting to the Board of Directors Prepare and analyze industry financial data and trends in the financial market as it relates to AR Promote a customer first, salesforce first mentality in the Credit department Maintain confidentiality of and compliance with all company information in accordance with federal, state and local regulations, and company policies All other duties as assigned QUALIFICATIONS & SKILLS: 10+ years of credit and/or collections experience preferred. Possession of at least a post- secondary degree or Master's in Accounting or Business Administration is preferred. Demonstrated aptitude for problem-solving, documentation skills, research and resolution skills, data analysis and multi-tasking skills are essential. Must be results-orientated and able to work both independently and within a team environment. Adherence to health and safety regulations (e.g. use of protective gear). Must possess excellent organizational and problem-solving skills. Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications and contact management software; past ERP experience a plus. Driving is a requirement for this position. Therefore, must have the ability to travel domestically via operating a motor vehicle and maintain a valid driver license and driving record which is acceptable to our insurance provider. Must have a vehicle in good working condition and ensure it meets all safety, insurance, and legal requirements. The ability to travel by plane and/or overnight travel may also be required. PHYSICAL REQUIREMENTS: Ability to communicate orally in a clear, concise and effective manner with the customers, account representatives, company representatives, management, staff, and the public in face-to- face, one-on-one and group settings. Ability to use a telephone for communication. Ability to maintain regular, predictable, and punctual attendance at the facility. Ability to establish and maintain effective working relationships with others. Use office equipment such as a personal computer, copier and facsimile machines. Ability to communicate in writing in a clear, concise and effective manner. Sit, walk and/or stand for extended time periods. Hearing and vision required to be within normal ranges. Ability to accurately distinguish color variation. Read at, above, and below shoulder height. Occasionally stoop, kneel or crouch. Sufficient manual dexterity required to operate equipment. Tolerate inclement weather, including heat and cold. Normal range of tolerance to household and other types of typical industrial/construction chemicals and solvents. Maintains a positive attitude and contributes and cultivates a positive work environment. Must have the ability to travel by plane, operate a motor vehicle, maintain a valid state motor vehicle driver license, and maintain an acceptable motor vehicle driving record. Overnight travel may be required. Occasional evening and weekend work may be required as job duties demand. EQUAL OPPORTUNITY EMPLOYER: The Garland Company, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated) or any other legally protected characteristic under federal, state or local law.