Fraud Investigator (Hybrid Remote)

Are you stuck in your mundane Job with no growth opportunity? Are you looking to blend hard work and FUN?

Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 9 consecutive years. See how your career can grow when you start working with Diamond Credit Union.

Position Summary:

Fraud Investigator identifies fraud risk, investigates potential and active fraud, and protects the Credit Union and Members from loss while following all regulatory and legal requirements.

Supervisory Responsibilities:

No direct reports.

Essential Functions:

• Review suspicious transactions to determine, if possible, fraud has occurred or attempted.
• Receive inbound phone calls from members and/or operational departments within Diamond Credit Union to assist members with claims of fraudulent/unauthorized activity.
• Investigate reported/identified fraudulent activity and see that all appropriate actions are taken to minimize fraud losses, which will include recovery of funds when possible.
• Prepare detailed reports outlining findings, conclusions, and recommendations based on investigation.
• Communicate identified fraud trends to management.

Required Skills / Abilities:

• Demonstrated dedication to positive, member-focused service.
• Strong interpersonal and communication skills to ensure personnel or member related issues are handled in a fair, consistent manner.
• Ability to work through member situations and provide effective and accurate resolutions.
• Proven ability to function well in a high volume, fast paced environment.
• Proven ability to function in high stress situations.
• Strong technical skills and ability to work with multiple systems.
• Ability to travel.

Education / Experience:

• Associate degree in business, related discipline, or equivalent experience.
• Three plus years of customer service experience.
• Two plus years of fraud and investigative experience in a financial institution or law enforcement.

Diamond Credit Union is an Equal Opportunity Employer.