IT Help Desk Technician

Western EcoSystems Technology, Inc. (WEST), a dynamic medium size consulting firm with offices across the United States and Canada, is looking for a full-time, Help Desk Technician.

WEST has a permanent core of professionals with broad experience in basic and applied ecological studies and the sophisticated analysis of natural resource data. Since its founding in 1990, the WEST team has shaped the foundation of what we do, and what we believe in through our core values and key principles. Our work matters to our clients, communities, and the environment. Join WEST and discover a company of passionate, committed, and highly motivated individuals.

Please click here to see what benefits WEST offers!

Key Details:

• Compensation: $22.00 - $25.50/hour, plus annual bonus. Base salary will be based upon education, professional certifications, and previous work experience.
• Location: Cheyenne, WY

Job Summary:

Acts as initial contact for all internal and external customer technical support required for computer workstation hardware and software, telephone, network, operating system, printing, Internet access, or other technical problems.

• Basic hardware and software installation, configuration and support.
• Sets up printers and drivers.
• Can adequately use remote management software to do basic troubleshooting tasks with remote users.
• Basic Active Directory management.
• Basic MS Teams administration.
• Video conferencing support.
• Can provide basic support of Android and Apple phones, tablets/iPads, Desk phones and other.
• Provides basic support for business apps - Email, Word, Excel, etc.
• Accurately responds to, tracks, updates and closes tickets, including making notes on all tickets.
• Direct tickets needing additional resources to the appropriate person or department as needed.
• Consistently communicates with team members and supervisor on daily activities, ticket status, and other IT activities.
• After hours support.

This is a general description of the functions for this position, and this is not all-inclusive of the duties which may be associated with this position.

Requirements:

• High school education is required (diploma or GED).

• We prefer a minimum of one (1) years' of IT experience in the areas described or equivalent education.

• Preference given to candidates with CompTIA A+ certification.
• Record of exceptional customer support.
• Good problem solving / analysis.
• Strong technical capacity with working knowledge of MS Office suite, Windows OS, and video conferencing solution.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Excellent written, interpersonal and verbal communication skills.
• Excellent listening skills.
• Ability to maintain a high level of confidentiality when handling information and documentation.
• Be detail oriented in all transactions to ensure accuracy, completeness and timeliness.
• Self-motivated with the ability to prioritize and make independent decisions.
• Ability to operate most standard office equipment and mobile devices.

After an offer of employment is made, the candidate must successfully pass a pre- employment background check, drug screening, and a DMV records check that meets WEST's minimum criteria to operate a motor vehicle on behalf of the company. A valid driver's license will be required.

WEST provides equal employment opportunities to all individuals regardless of their race, color, religion, gender identity or expression, age, sex, sexual orientation, national origin, disability status, genetics, and any protected veteran status, and any other characteristic protected by federal, state or local law. Further, WEST takes affirmative action to ensure that all individuals are treated fairly, and without discrimination, for recruitment, selection, advancement and every other term and privilege associated with employment.