Sr Support Services Analyst

14-Jan-2025

US Remote

9940BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

We are seeking an expert technology troubleshooter to join our team as a Senior Support Services Technical Analyst. This individual will play a crucial role in assisting on-premises with server installations, troubleshooting, configuration, error resolution, third-party software integration, and API usage. The ideal candidate will be well-versed in server, web, and workstation software, specifically those needed for Deltek Vantagepoint and Deltek Vision.

Key Responsibilities:

• Provide expert-level technical support to clients using Deltek Vantagepoint and Deltek Vision.
• Assist clients with server installations, configurations, and troubleshooting.
• Resolve errors and performance issues for both on-premises and cloud clients.
• Support third-party software integration and API usage.
• Break down complex software and processes into understandable language for IT professionals and less tech-savvy users.
• Document all client interactions and solutions in our case tracking system.
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint and Deltek Vision.
• Leverage AI tools to enhance support efficiency and effectiveness.

Qualifications

• 3+ years of experience in a technical support role, preferably with Deltek Vantagepoint or Deltek Vision.
• Strong knowledge of server, web, and workstation software.
• Experience with SaaS and cloud-based solutions is a plus.
• Experience with: SQL Server, SSRS, IIS, Email Configuration, Powershell, Azure, Networking (FTP/sFTP), MFA, Weblink, ODBC and Document Management
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills, both written and verbal.
• Ability to work effectively in a remote, collaborative team environment.
• A proactive and positive attitude, with a willingness to learn and grow within the organization.

Travel Requirements

No

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.