Manager, Market Operations
 JLL | |
 United States, Pennsylvania, Philadelphia | |
 Jan 08, 2025 | |
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Job Summary
This position is responsible for providing leadership, supervising, implementing administrative systems, procedures, and policies. Work closely with the Office Head(s) and markets business to ensure the office runs smoothly and coordinates efforts with Office Heads, Corporate Departments, and associates to ensure organizational, office goals and objectives are met. Main Responsibilities * Oversee and coordinate all office activities and facilitate day-to-day operations. Identify and implement improvements to existing processes to ensure efficient office operations. * Ensure that company policies are followed and communicate new policies, procedures, and best practices to staff. * Develop administrative staff by providing training, information, and access to resources. May supervise either directly or indirectly. * Participateand make recommendations in office planning process with Office Heads and assist with company-wide functions, inside JLL such as Annual Production Meeting and Analyst Conference and outside JLL, such as industry events. * Organizespecial office or department activities such as company events, staff appreciation activities, and office moves. * Preparation of annual budget including working with Office Heads to determine expenses, research costs, and analyze previous year's budget. Work with Office Heads to manage P&L effectively. * Make decisions and approve expenses with budgetary restrictions in mind. Periodically perform expense analysis to ensure expenses are in line with budget. * Maintain relationships and contracts with vendors and service providers. Negotiate the purchase of office supplies, office equipment, etc. for the office in accordance with company purchasing policies and budgetary restrictions. * Maintain office filing system. Responsible for file retention guidelines and determination of what documents can be destroyed. * Responsible for ensuring data is correct in internal database (CapForce) and following up on missing information. * Serve as office contact for all corporate departments such as Human Resources, Accounting, Marketing, and Information Technology: o Human Resource contact for recruiting process (screening applicants, interview coordination, new hire onboarding), attendance keeping, payroll matters, performance and merit reviews, and new employee training. o Resolve any personnel issues, either by handling or working with Human Resources. This includes being familiar with employment law and being the "front line" representative to deal with office issues. o Accounting contact for processing of invoices, reviewing and approving employee expense reports. o Work with Marketing on the coordination ofevents, press releases, and JLL publications. o Coordinate with IT to ensure all employees have proper computer and phone equipment, access to systems, enabled/disabled etc. Limited technical support for computers and servers. * Supervisory role with graphics team * Responsible for all office moves, expansions and upgrades involving working with contractors, negotiating costs, making decisions about space, furniture, computers, etc. * Other duties as assigned. Experience Required * 5 plus years of previous office management experience. * Experience with accounting, human resources, IT, and facilities management is preferred. * Strong leadership skills and ability to communicate with all levels of the firm. * Excellent communication, organizational, grammatical, and time-management skills. * Ability to work independently yet have a team player attitude. * Real Estate experience/Finance experience is preferred. Education * College degree preferred or equivalent experience. Computer Skills * Strong working knowledge of Word, Excel and Power Point, Windows (Office 2013 version). * Please note this is a site-based role | |