Guest Services Assistant, Graylyn Conference Center

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

Job Description Summary

Job Description

Essential Functions:

• Assist in elevating Room Operation experiences.

• Assist in identified and newly developed touchpoints from personal research after initial booking & relationship building.

• As assigned, they will be the primary contact for VIPs and their coordinators for upcoming and current guests at Graylyn.

• Participate in and deliver Graylyn Butler tours and presentations for estate and corporate guests.

• Prepare for the planned execution of special leisure guest packages.

• Responsible for house flower arrangements in main public spaces and during special annual events as assigned by the supervisor.

• Participate in an organization-wide effort to ensure the presentation of spaces meets Mrs. Gray's standards.

• Efficiently develops an extensive knowledge of Graylyn facilities and relevant historical facts.

• Maintains the highest level of guest relations.

Required Education, Knowledge, Skills, Abilities:

• High school diploma or GED and one-year related experience, or an equivalent combination of education and experience.

• Ability to interact with guests in a friendly and professional manner.

• Ability to organize workflow and coordinate activities.

• Ability to maintain effective customer relations.

• Excellent interpersonal, communication, and time management skills.

• Proficiency in Microsoft Office, the Internet, and other relevant software.

• Knowledge of campus history and guest room features (training available).

• Knowledge of Winston-Salem city roads, directions, and surrounding areas.

• Ability to work a flexible schedule, including nights, weekends, and holidays.

• Ability to meet the requirements of the University's automobile insurance policy.

Preferred Education, Knowledge, Skills, Abilities:

• Hospitality experience.

Physical Requirements:

• Medium work: Exerting up to 50 pounds of force occasionally/or, up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

• Physical activities include stooping, crouching, reaching, standing, pushing, pulling, walking, lifting, grasping, talking, and hearing.

• The worker is required to have visual acuity to operate motor vehicles.

Environmental Conditions:

• The worker will be subject to both environmental conditions: activities occur both inside and outside.

• 90% of working hours will be standing or walking.

Additional Job Description

Disclaimer:

This position profile identifies the key responsibilities and performance expectations. However, it cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by their supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates from all demographic groups to apply. The University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.