RMA Coordinator

Shields Manufacturing

paid time off, 401(k)

United States, Oregon, Tualatin

Jan 09, 2025

Shields Manufacturing is an industry leader and Value-Add, climate controlled production facility specializing in CNC machining and complex mechanical/optical/laser assembly including clean-room environments. Our business not only provides manufacturing expertise for OEM's with low volume/high mix needs, we also provide higher volume opportunities with our expanding cell system capability. Culture is key to us, and have therefore adopted core values based on Teamwork, with an emphasis on Trust, Gratitude, Action, Growth, and Excellence.

Here is what we offer as a preferred employer:

Highly competitive total compensation package
Medical
Dental
Vision
Life
Disability Insurance (STD and LTD)
401(k) with company match (up to 5%),
A generous paid time off schedule
Discretionary quarterly bonus program.

Position Purpose:

The RMA Coordinator at Shields Manufacturing is here to Service and Coordinate services of customer returned products by internal and external service providers.

Job Duties
Expedite Customer Returns	Expedite services of returned product, work with internal providers to ensure repairs are completed in a timely fashion.
Administration	Enter and track customer product within Shields ERP system, schedule internal and external services as required.
Rework/Repair	Rework and repair customer returns as required.
Customer Communication	Clearly and adequately communicate failure modes, service timelines and other information as required to customers.
Quoting Services	Accurately quote services and repairs of returned product.

Key Outcomes:

Incoming evaluation of customer returns
Quoting services for returned products.
Troubleshooting and repair of mechanical parts and assemblies

Key Deliverables:

Incoming evaluation and quoting in seven days or less.
Standard repair returns completed in 30 days or less.
Non-standard returns meet Shields promise to customer 100%.

Job Competencies
Problem Solving & Decision Making	Identifies and understands issues, problems and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
Communication	Clearly and respectfully conveys information and ideas, orally and in writing, to individuals or groups in a manner that helps them understand and retain the message; demonstrates active listening and appropriate body language.
Job / Technical Knowledge	Demonstrates a broad understanding of the job and is viewed as a subject matter expert. Effectively applies knowledge and leverages resources to deliver high quality products/service.

Accountability/ Dependability	Focuses on desired outcomes and how best to achieve them. Gets the job done. Assumes responsibility and accountability for successfully completing assignments or tasks; can be counted on to deliver consistent and high-quality results.
Attention to Detail	Achieves thoroughness and accuracy when accomplishing a task. Identifies and addresses discrepancies and inconsistencies in a process, product, or situation.
Time Management	Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Customer / Service Focused	Understands the needs of customers while actively focusing on anticipating, meeting and exceeding their needs according to service standards.

Job Requirements
Education, Experience, Certifications, Licenses	Required: High school diploma or GED Required: Background in mechanical/electrical assembly Required: Proficiency in MS Office - Word, Excel, and PowerPoint.
Language Skills	Strong verbal and written communications skills. Ability to overcome language and cultural barriers.
Mathematical Skills	Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability	Requires the ability to define problems, collect data, establish facts and draw valid conclusions.
Physical Demands	* Frequently - walking, bending, reaching and repetitive motions. * Occasionally - kneeling, squatting, stooping, handling and climbing. * Lifting and pulling - frequently up to 15 pounds, occasionally up to 25 pounds.
Work Environment	The work environment for this position is that of an industrial machine shop/production facility. Employees may experience loud noises, at varying levels, throughout the workday.

Precinmac is an Equal Opportunity Employer committed to maintaining a working environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.