Client Services, Health SMB-O

This position has a variety of duties largely centered on telephone support to provide support to clients seeking assistance with their website.

Responsibilities include handle incoming client calls, emails, and support tickets from clients seeking assistance with their website while providing excellent customer service. Tasks include basic website content updates, photos, e-mail set-up, and support, etc. Conduct outbound calls regarding client education, billing, questionnaires, surveys and/ or approvals. Advise clients on their overall web presence and upsell on additional products, when appropriate. Perform quality assurance on client requests and new product releases.

• Provide exceptional customer service by handling incoming client calls, emails, and support tickets related to website assistance.
• Perform basic website content updates, including photos and email setup/support.
• Conduct outbound client calls for education, billing, questionnaires, surveys, and approvals.
• Advise clients on their overall web presence and recommend additional services when appropriate.
• Ensure quality assurance for client requests and new product releases.
• Maintain clear and professional verbal and written communication to address client needs effectively.
• Apply critical thinking to resolve client issues and inquiries.
• Adapt to a dynamic work environment with changing priorities.
• Utilize basic HTML knowledge to assist with website troubleshooting (recognition level only).
• Stay knowledgeable about social media platforms, particularly Facebook for businesses.
• Use Microsoft Office proficiently for daily tasks and documentation.

• Travel less than 10%.Office environment. No special physical demands required.

• Typically 1 or more years of related experience.
• General education, vocational training and/or on-the-job training.
• Strong customer service skills, including, active listening, positive attitude and the ability to stay calm during stressful situations
• Clear verbal and written skills aimed at understanding customers' needs and providing appropriate resolution
• Critical thinking skills
• Flexibility to work in an ever-changing environment
• Exceptional organizational skills and adaptability
• Telephone-based client support or customer service experience
• Basic HTML knowledge (Recognition, do not need the ability to write code)
• Knowledge of Social Media (Facebook Businesses)
• Proficient in Microsoft Office

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package!Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid ParentalLeave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts,Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.