Americas IT Services & Support Engineer

Role Description & Responsibilities:

Dassault Systemes a 3DEXPERIENCE Company empowers businesses and individuals to envision sustainable innovations through virtual universes. Our 3DEXPERIENCE platform integrates industry-leading 3D software applications to revolutionize how products; are designed, manufactured and maintained.

Dassault Systemes Americas is seeking a self-motivated, technically IT Services & Support Engineer this is a fulltime position located in Detroit, MI; you will play a key role and be a part of a support team in managing and providing comprehensive support for end-user devices; including laptops, desktops, and tablets, ensuring seamless user experience and optimal performance.

* Ensure robust security of end-user devices by maintaining compliance with EDR, SNA, and SCCM standards, safeguarding the integrity of security environments.

* Proactively address and resolve security vulnerabilities and incidents within Windows workstation OS environments to maintain a secure infrastructure.

* Monitor and troubleshoot security patch compliance on Windows workstations, maintaining operational security and stability.

* Facilitate operating system upgrades, ensuring smooth transitions for unsupported systems across Windows and Mac platforms.

* Deliver expert-level support (L1/L2) for Active Directory, Zero Touch Networking Access, SSO, and Unified Communication systems, driving efficiency and system reliability.

* Provide hands-on assistance for local printing, audiovisual systems, and collaborative environments, adhering strictly to corporate standards.

* Lead regional and local IT projects, including technical reviews and evaluations of new technologies, providing strategic recommendations for improvements.

* Oversee IT operations utilizing Dassault Systemes support tools, ensuring optimal performance and resolution.

* Track and maintain key performance indicators (KPIs) for L2 support, including approval workflows, resolution time, user satisfaction, and respect, ensuring continuous improvement and alignment with business goals.

* Document and maintain procedures to guarantee business continuity and operational resilience in various environments.

* Other Job duties as assigned

Qualifications:

* Bachelor's degree in Information Technology or related field required.

* 6-7 years of IT Support & Administration experience, ideally in global or multi-national settings.

* Expertise in OS management (installation, optimization, security).

* Good understanding in PowerShell scripting, MS Exchange, Active Directory, and Microsoft OS.

* Experience with- Excel & PowerPoint for analysis and presentations.

* Team-player, self-motivated, able to execute tasks independently and professionally supporting critical business environments

* Strong customer focus and ability to collaborate with senior business leaders.

* Excellent interpersonal, troubleshooting, and project management skills.

* Exceptional communication, documentation, and stakeholder engagement abilities.

* Analytical, innovative, and eager to learn, with a high-energy, problem-solving mindset.

* Fluency in English is required

* Ability to lift 40 Lbs

* Travel 10-20% required

Preferred Skills:

* Proficient in tools-SCCM, CrowdStrike, ForeScout, BeyondTrust, and Zscaler.

* Deep understanding of networking, security practices, and cloud platforms.

* Project Management Experience

"Compensation for the role will be commensurate with experience. The total expected compensation range will be between $94,900 and $122,400, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus"