Branch Member Service Representative I

Career Opportunity: Branch Member Service Representative I

Location: Fitchburg, MA (On-site)

This position will be based out of our Fitchburg Branch and floating to other close-by branches as needed.

Fitchburg Branch Hours: Monday - Friday: 9:00 AM - 5:00 PM; Saturday: 9:00 AM - 1:00 PM.

Candidates will be required to work a flexible schedule based on branch operational needs.

Compensation:

The target hiring range is between $23/hour and $25/hour. Actual compensation will be determined based on experience, location, and other factors permitted by law.

Position Summary:

Are you passionate about helping others and delivering exceptional customer service? As a Branch Member Service Representative I, you'll be at the forefront of our commitment to our members. Your role will involve building lasting relationships, accurately processing financial transactions, educating members on our products and services, and making referrals that help them achieve their financial goals.

Key Responsibilities:

• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing.
• Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs
• Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services.
• Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals.
• Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly.
• Lobby lead to ensure a positive member experience.

Qualifications:

• High School diploma or equivalent required.
• Minimum of one year of cash handling experience.

About Workers Credit Union:

Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!