Client Access Manager

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

Position Summary: Manages Program procedures, providing supervision to clinical staff who provide therapy, intake, assessment, and referral. Supervises staff and coordinates activities with Mobile Crisis and related corporate and community programs. Plans, develops, organizes, directs, monitors, and evaluates programs and activities.

Minimum Qualifications: Master's Degree/ Licensed (LMHC/LCSW/LMFT) per Florida Department of Professional Regulation as per chapter 490 or 491 F.S. Management experience. Experience collaborating with community partners. Experience working with families involved with child welfare. Knowledge of Manatee County Resources. Disciplined, organized, good communication skills, and calm in a crisis. Valid Florida Driver's License, current automobile insurance and a safe driving record a must.

Preferred Qualification: Knowledge of local mental health, substance abuse, criminal justice, veteran and community resources. Knowledge of addiction treatment (Motivational Interviewing), trauma-focused treatment, crisis intervention and dialectical behavioral therapy. 3 years' related work experience preferred. Strong background in the provision of Evidenced Based and Evidenced Informed Trauma services and practices preferred.

Special Skills, Knowledge and Abilities: Highly motivated, self-directed and excellent management and supervisory skills. Ability to understand and manage program budgets and contracts. Excellent writing and verbal skills for report writing and communication with community resources.

Essential Functions/Job Duties:

Provides direct supervision to assigned staff to ensure efficient office operations and a high level of customer service. Ensure continuity of care within agency, among programs and with community providers. Maintain quality assurance standards by preparing for chart audits, monitoring performance outcome measures, overseeing contracts and providing input on budgets as requested. Organize and conduct staff meetings and trainings as needed and appropriate. Perform administrative tasks including completing performance appraisals of staff and review and revise policies and procedures. Monitor clinical documentation compliance, develop, and implement new procedures to improve compliance.

Work Environment/Physical Demands: This position operates in a professional office environment and spends time in outpatient behavioral health and addiction treatment settings. This position may be subject to exposure to individuals who engage in maladaptive behavior. While performing the duties of this position, the employee is regularly required to observe office environments and to use speech and hearing to interact with others in person, via telephone, using computer technology and in writing.

Position Type, Expected Hours of Work and Travel: This is a full time, exempt position. Typical hours of work are Monday through Friday- days. This position may be required to work evening and weekend hours. This position has on call responsibilities. Frequent local travel is required.

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple-it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.