Technical Business Analyst III

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Our Core Development Team is actively seeking a highly skilled Technical Business Analyst. In this pivotal role, you will collaborate with a team of dedicated professionals to support the enhancement of our Silverlake and 20/20 core platforms, along with various ancillary applications, such as ACH, wires, account analysis, and reconciliation functions. This position will initially focus on our Loyalty and Rewards product. You will contribute to the software development process by ensuring thorough and precise documentation of system requirements and serve as a liaison between customers and core and deposit development departments during the product development phase. Strong analytical and documentation skills, as well as the ability to work effectively in a remote team environment, are essential qualifications for this role.

This position offers the flexibility to work remotely from any location within the United States. The potential salary range for this role is $73,962 - $111,259, with compensation factors including candidate experience and location, to be determined by the hiring manager.

What you'll be responsible for:

• Interacts with customers to gather system requirements.
• Defines the system and functional requirements of the product.
• Prepares business requirements and functional specifications.
• Serves as a resource and/or participant in business process re-design activities. Assists the customer in determining if and how system enhancements may improve process flow and business function.
• May perform application, system and regression tests.
• Responsible for creating business requirements and system documentation, as well as contributing to end-user and project management documentation.
• Works with quality assurance and programming teams to ensure changes are migrated into production correctly.
• Interacts with technical teams to convey business requirements.
• Works with industry research groups to prepare for product trends.
• May perform other job duties as assigned.

What you'll need to have:

• Must have at least 4 years of experience working with core banking platforms in a back-office environment, with a strong understanding of core systems and operational processes, including a background in technical or leadership roles.
• Proficient in ACH, Account Analysis, Wire, and other deposit functions.
• Previous experience as a business analyst or similar role in a bank, Fintech, or related environment, with responsibilities including defining and setting system and functional requirements for products.
• Exceptional communication skills, with the ability to effectively engage with technical associates, stakeholders, and others through both verbal and written communication, demonstrating excellent customer service.
• Highly detail-oriented with the ability to meet aggressive deadlines.

What would be nice for you to have:

• Bachelor's degree.
• Experience with Jack Henry's Silverlake, 20/20, and Xperience platforms.
• Familiarity with R360 or other rewards platforms.
• Proven project management experience.
• Proficient in working with JSON.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.