Collections Representative

Are you a Collections Representative who is looking to join one of the top companies within the Business Process Outsourcing Industry?

Are you looking to further your career and grow?

Do you have experience in Accounting, reconciling, and Collections Calls?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work Onsite with our client in Rochester, NY. Interested?

Here's what you'd do:

• This role is responsible for performing soft collections on outstanding receivables while delivering exceptional customer service.
• The ideal candidate will build strong partnerships with customers and work collaboratively with credit analysts to resolve payment issues and maintain healthy cash flow.
• Soft Collections and Customer Communication:
• Contact customers via phone, email, and other channels to follow up on overdue invoices in a respectful and customer focused manner.
• Maintain a professional and empathetic approach to addressing customer concerns.
• Customer Account Management:
• Review and monitor accounts receivable aging reports to identify overdue accounts.
• Document all collection activities, customer interactions, and payment commitments.
• Collaborate with Credit Analyst:
• Partner with the credit analyst to evaluate customer payment trends.
• Share feedback and insight from customer reactions to help refine credit terms and account strategies.
• Work together to resolve complex payment issues, including but not limited to disputes or escalations.
• Customer Service Focus:
• Ensure a positive experience through the collections process.
• Build and maintain strong customer relationships by understanding their needs and demonstrating a commitment to finding a mutual beneficial solution.
• Provide prompt and clear responses to customer inquiries about account status, billings, and payments.

Here's what you'll get:

• Pay rate: $17.00/Hour.
• Hours: 40 hours/week
• Length: Temp (2 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions, and we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED
• Minimum 2 years of experience in Accounting, reconciling, and Collections Calls
• Minimum 2 years of experience in collections, accounts receivable, or customer service in business to business (B2B) environment
• Minimum 2 years of experience in Microsoft Office Suite (Excel, Word, Outlook)

• Advanced Excel Experience, Pivot Tabels
• This position needs a professional demeanor, strong communication skills, and the ability to balance the company's financial goals with preserving customer relationships.
• Strong interpersonal and communication skills, with the ability to navigate challenging conversations while maintaining positive relationships.
• Demonstrate ability to work collaboratively with cross-functional teams, including credit and finance.
• Familiarity with credit analysis processes

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.