IT Support Technician

The IT Support Technician reports to the VP of Operations and is responsible for the installation, maintenance, and management of company in-house and cloud IT infrastructure and assets. Job location is on site at our corporate office near Scott AFB, IL, with flexibility for situational teleworking.

• Installs, troubleshoots, and repairs computer equipment, printers, phones and other peripherals.
• Performs system setups for new hires and provides end user support for company personnel.
• Installs and configures appropriate software and functions according to specifications.
• Provides orientation and guidance to users on how to operate new software and computer equipment.
• Resolves internal user problems and ensures correct operation of personal computers.
• Performs troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Functions as the Help Desk for the company to receive, triage, and act on problem reports and IT request.
• Maintains records/logs of IT problems, requests, repairs, and maintenance.
• Develops and maintains local networks and cloud resources in ways that optimize performance and security
• Ensures security and privacy of networks and computer systems.
• Organizes and schedules upgrades, equipment refresh, and maintenance; deconflicts actions with company work.
• Maintains IT asset inventory, identifies IT equipment and software needs, and completes acquisitions.
• Contributes to developing and writing IT policies and security artifacts.

Qualifications:

• Associate's degree or equivalent experience
• 1-2 years of IT related work experience
• Understanding of IT hardware and software installation and configuration
• Knowledge of Microsoft Office 365 Exchange services and Azure are desired
• Experience using SharePoint and MS Office applications
• One or more relevant certifications desired, i.e., A+, Security+, etc.
• Excellent diagnostic and problem-solving skills
• Excellent written and oral communication skills
• Outstanding organizational and time-management skills

About Us

If you aspire to join a dedicated company with a strong sense of purpose, Paragon could be the right fit for you. We appreciate and celebrate both diversity and success while promoting an excellent work/life balance. Many employees choose to stay with us long-term due to the satisfaction derived from their work. They also benefit from our extensive family-oriented health, vacation, and financial packages.

Paragon is committed to fostering an environment where our employees can thrive. We view our staff as invaluable assets and are deeply invested in their well-being and personal development. Our core focus is on fulfilling the needs of our employees and our customers alike, consistently demonstrating integrity, commitment, and excellence.

We equip our team with the necessary skills and tools to achieve professional growth. We prioritize celebrating and sharing our achievements with our employees first and foremost.

Paragon prioritizes health and wellness by offering competitive benefits:

Health and Wellness

Health Coverage

Dental Coverage

Vision Coverage

Flexible Spending and HSA Accounts

Employee Assistance Program

Short- and Long-Term Disability

Life/AD&D Insurance

Work/Life Balance

401(k) with Company Match

Paid Time Off (Vacation/Sick)

Paid Leave (Including Military Leave)

Holiday Pay

Paragon is an Equal Opportunity Employer and does not engage in discrimination in employment opportunities or practices based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected under national, regional, or local laws.

We are a VEVRAA Federal Contractor participating in eVerify.